Jonathan Malpica
Anaheim,CA
Summary
Dynamic Loss Prevention Officer with proven expertise at Burlington Coat Factory, skilled in theft detection and investigations. Successfully trained personnel on security protocols while enhancing asset protection measures. Adept at conducting witness interviews and managing emergency situations, ensuring a safe shopping environment and minimizing losses effectively.
Self-motivated Field Administrator brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.
Competent Crew Member ready to take on demanding workload to achieve objectives. Experienced in organizing supplies and equipment for efficient use. Team player with drive to reach organizational goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Loss Prevention Officer
Burlington Coat Factory Distribution Center
11.2024 - Current
- Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.
- Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible, and directing shoppers to safety.
- Supported audits, shortage control initiatives, apprehensions, and disposition by preparing and reviewing associated paperwork.
- Generated comprehensive reports documenting evidence of attempted theft and recovered merchandise.
- Interviewed suspects, customers and witnesses to obtain helpful information and statements.
- Conducted daily store walk-throughs to identify potential security risks.
- Trained personnel on security best practices, protocols and procedures.
- Patrolled store premises to detect and prevent shoplifting and security breaches.
Field Administrator
Larrabure Framing
08.2023 - 06.2024
- Maintained personnel records and updated internal databases to support document management.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Created organized filing system to manage department documents.
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Organized and updated databases, records and other information resources.
- Supervised employees as needed
- Completed bi-weekly payroll for 60-100 employees.
- Created reports, presentations and other materials for executive staff.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
Crew Member
McDonald's Restaurant
07.2022 - 11.2022
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted other team members to achieve goals.
- Operated cash register to ring up final bill and process various forms of payment.
- Prepared products following restaurant, health, and safety standards and procedures.
- Trained new team members on procedures, customer service, and sales techniques.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Collaborated with team members to complete orders.
- Took orders, prepared meals, and collected payments.
- Worked well with teammates and accepted coaching from management team.
- Worked front counter, drive-thru and other areas.
- Accurately operated cash register to process customer payments.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Replenished serving stations with fresh food and cleaned up spills.
- Brewed coffee and tea and changed out drink station syrups.
Education
High School Diploma -
Katella High School
Anaheim 05-2023
Skills
- Investigations
- Witness interviews
- Patrol procedures
- Theft prevention
- Theft detection
- Asset protection
- Access control
- Resource optimization
- Decision-making
- Orientation and training
- Staff management
- Order management
- Teamwork and collaboration
Certification
- Basic Life Support Training - 11/2024-11/2026
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Loss Prevention Officer
Burlington Coat Factory Distribution Center
11.2024 - Current
Field Administrator
Larrabure Framing
08.2023 - 06.2024
Crew Member
McDonald's Restaurant
07.2022 - 11.2022
High School Diploma -
Katella High School
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