Jonathan Lopez Dela Cruz
Newark
Summary
Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency.
Overview
4
4
years of professional experience
Work History
Service Technician
Mazda Dealership
06.2021 - Current
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
Education
No Degree - Automotive
Chabot College
Hayward, CA03.2019
Skills
- Installation and repair
- Preventive Maintenance
- Customer service and satisfaction
- Valid Driver's license
- Punctual and reliable
- Flexible and adaptable
- Problem and issue resolution
- Professional and courteous
- Heavy lifting
- Mechanical aptitude
Timeline
Service Technician
Mazda Dealership
06.2021 - Current
No Degree - Automotive
Chabot College
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