Jonathan Li
Sunnyvale
Summary
Dynamic and results-driven professional dedicated to effective collaboration with team members to achieve organizational objectives. Extensive experience in customer relations and engagement with upper management ensures seamless communication and service delivery. Highly adaptable to fast-paced environments, consistently ready to embrace change and tackle new challenges. Committed to delivering exceptional service quality that aligns with company goals, driving customer satisfaction and loyalty.
Overview
12
12
years of professional experience
Work History
Automotive Technician
Hyundai/Genesis
Mountain View, CA
03.2026 - Current
- Diagnosed and repaired complex automotive systems, ensuring optimal vehicle performance and safety standards.
- Conducted routine maintenance services, enhancing vehicle reliability through thorough inspections and timely repairs.
- Collaborated with team members to streamline workflows, improving service efficiency and customer satisfaction.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
- Upheld high safety standards in the workplace by following proper protocols when handling hazardous materials and utilizing protective gear as needed.
- Documented diagnostics results and repaired parts for warranty coverage electronically
- Analyzed vehicle data using advanced diagnostic equipment.
- Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.
Passenger Service Agent
Pacific Aviation
San Francisco,CA
06.2023 - Current
- Assist passengers through check in and boarding process
- Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
- Checked and confirmed all checked in baggage and carry one meet federal guidelines
- Verify passenger document validity before travel
- Monitor all ramp movement to ensure cargo and baggage is loaded properly onto aircraft
- Follow up with passengers who have lost or damaged baggage
- Monitored security and maintained all operational protocols
Service Assistant
Tesla
Palo Alto, CA
10.2025 - 03.2026
- Resolved client inquiries and issues, maintaining a high level of professionalism and courtesy.
- Adapted quickly to changing circumstances within the workplace, demonstrating flexibility and resilience in response to challenges faced during daily operations.
- Collaborated with cross-functional teams to deliver comprehensive solutions for clients.
- Maintained accurate records of service requests, allowing for better tracking and resolution of issues.
- Enhanced overall customer experience with prompt attention to detail and diligent follow-up on pending tasks.
- Maintained a clean and organized work area, contributing to an efficient and professional atmosphere within the department.
- Managed environmental health and safety standards for the site to maintain federal/state compliance
- Assisted on repairing vehicles while maintaining strict repair procedure
- Ensured all vehicles are properly kept track for active appointments
Autonomous Vehicle Operator
Transdev
San Francisco, CA
07.2021 - 09.2023
- Maintain Transdev's high standard of safety, inside and outside of the vehicle
- Be the deputy for technology by communicating courteously always with management, engineers, and the public
- Consistently demonstrate situational awareness, and understanding of the technology in my case and to always be willing to adapt to my dynamic environment
- Capable of responding quickly to changing and potentially high-pressure environments
- Provided clear, concise, and accurate verbal and written feedback regarding the vehicle's operations
- Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition.
- Monitored vehicle's software configuration to comply with mission requirements
Vehicle Transporter
Hertz
South San Francisco, CA
08.2019 - 05.2021
- Maintained accurate logs of equipment deliveries and patient trips and submitted documentation at end of shift
- Inspect all vehicles as necessary for liability reasons
- Move vehicles within storage lots as needed
- Delivering required vehicle to destination and taking out of service vehicles to the garage
- Operated any type of vehicle and carefully followed all safety protocols and procedures
Passenger Services Agent
Swissport
South San Francisco, CA
04.2019 - 05.2021
- Assist passengers through check in and boarding process
- Checked in luggage and confirmed all carry-on items met federal guidelines
- Verify for validity of passenger documentation before travel
- Assist ramp agents to ensure all proper passenger baggage is loaded onto aircraft
- Escorted handicapped passengers from terminal to aircraft
- Monitored security and maintained operational protocols
- Announced flight status updates and information about gate changes over PA system
Associate
Target
San Bruno, CA
09.2018 - 04.2019
- Greet guests and assist in locating products
- Placing merchandise on shelves correctly
- Be able to cover all different departments of the store if deemed necessary
- Identified customer needs and wants to enhance customer experiences and boost sales
- Provided product price information to customers
Associate
Staples
Plainview, NY
06.2017 - 06.2018
- Helped customers make informative decisions on technology products
- Assisted customers in locating merchandise
- Answered customers questions regarding merchandise
- Greeted customers and offered assistance for increased customer satisfaction
- Liaised with customers to assist with computing operations and resolve concerns
Tutor
Kumon Learning Center
Plainview, NY
06.2014 - 08.2016
- Tutored students in mathematics and English literature
- Entering student grades into the Kumon database within 24 hours
- Graded and corrected student papers
- Worked varied hours to meet seasonal and business needs.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties
Education
Associate of Applied Science - Airport Management
Vaughn College of Aeronautics And Technology
East Elmhurst, NY12.2018
High School Diploma -
Plainview Old Bethpage John F. Kennedy High School
Plainview, NY05.2016
Skills
- Customer service
- Microsoft office
- Complaint handling
- Verbal and written communication
- Computer skills
- Problem-solving
- Safety awareness
- Unix/Linux Systems
- Linux experience
- Linux and unix commands
Languages
Chinese (Cantonese)
English
Personal Information
Timeline
Automotive Technician
Hyundai/Genesis
03.2026 - Current
Service Assistant
Tesla
10.2025 - 03.2026
Passenger Service Agent
Pacific Aviation
06.2023 - Current
Autonomous Vehicle Operator
Transdev
07.2021 - 09.2023
Vehicle Transporter
Hertz
08.2019 - 05.2021
Passenger Services Agent
Swissport
04.2019 - 05.2021
Associate
Target
09.2018 - 04.2019
Associate
Staples
06.2017 - 06.2018
Tutor
Kumon Learning Center
06.2014 - 08.2016
High School Diploma -
Plainview Old Bethpage John F. Kennedy High School
Associate of Applied Science - Airport Management
Vaughn College of Aeronautics And Technology