Jonathan Leyva
Downey
Summary
Experienced in developing operational procedures that enhance workflow efficiency, with a strong focus on customer service and conflict resolution. Demonstrated ability to inspect vehicles for safety and compliance, ensuring adherence to relevant regulations. Trained new employees on safety protocols and customer service practices, contributing to a well-informed team capable of responding effectively to emergencies. Managed day-to-day operations in a fast-paced environment, prioritizing vehicle safety and customer satisfaction through effective scheduling and vendor communication.
Motivated Valet Supervisor always ready to take on any guest need and support team members. Keeps staff focused, efficient and performing well with hands-on leadership style and effective training skills. Effective at keeping records updated and consistently enforcing policies.
Overview
5
5
years of professional experience
2020
2020
years of post-secondary education
1
1
Certification
Work History
Valet Parking Manager
Parking of America
Commerce
08.2020 - 06.2025
- Developed operational procedures to ensure efficient workflow.
- Resolved customer complaints in a timely manner.
- Inspected vehicles upon return to ensure no damage had occurred during the shift.
- Trained new employees on proper safety protocols, customer service practices, and parking regulations.
- Responded promptly to emergency situations such as vehicle breakdowns or accidents.
- Collaborated with local law enforcement agencies when necessary for security purposes.
- Assisted with marketing efforts, including distributing promotional materials and attending local events.
- Enforced relevant laws and regulations related to parking management.
- Resolved conflicts between customers or staff members in a professional manner.
- Managed day-to-day operations of valet parking service, including scheduling and supervising staff.
- Ensured vehicles were parked safely and securely in designated areas.
- Communicated regularly with vendors regarding supplies needed for valet service.
Education
Linda Marquez
Huntington Park, CASkills
- Operational procedures
- Customer service
- Vehicle inspection
- Staff training
- Conflict resolution
- Emergency response
- Regulatory compliance
- Scheduling management
- Vendor communication
- Problem solving
- Team building
- Operational efficiency
- Vehicle safety
- Customer satisfaction
Languages
English
Full Professional
Spanish
Limited
Certification
Drivers license class C
Timeline
Valet Parking Manager
Parking of America
08.2020 - 06.2025
Linda Marquez