Jonathan Lammers
Cypress,CA
Summary
Experienced Delivery Driver, Budtender, and Warehouse Packager, offering solid dedication to customer satisfaction. Hardworking employee who's enthusiastic about learning each field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. An organized and dependable candidate, successful at managing multiple priorities with a positive attitude.
Overview
10
10
years of professional experience
1
1
Certification
Work History
In-Shop / Delivery Driver
Domino's Pizza
10.2023 - Current
- Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
- Learned and memorized menu items and specials to provide accurate and up-to-date information to kitchen staff.
- Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
- Developed strong time management skills by juggling multiple orders during peak hours without compromising quality.
- Monitored and maintained clean working areas and cooking surfaces.
- Used pizza cutter to slice pizzas according to size and customer specifications.
- Maintained a clean and organized workspace for efficient pizza making, ensuring optimal productivity.
- Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Utilized excellent communication skills when interacting with customers, addressing their needs, and resolving any issues promptly.
- Enhanced customer satisfaction by consistently preparing high-quality pizzas according to company standards and customer preferences.
- Improved customer satisfaction by consistently delivering orders on time and with accuracy.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Maintained a clean driving record, ensuring safe and responsible transportation of food items.
- Managed cash and credit card transactions accurately, minimizing discrepancies in daily sales reports.
- Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
- Enhanced efficiency in delivery routes by utilizing GPS technology and local knowledge of the area.
- Assisted in expediting orders during peak times by aiding kitchen staff with food preparation when needed.
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
- Maintained a professional appearance, ensuring that personal grooming and uniform standards were in compliance with company policies.
- Assisted new drivers with training and orientation procedures, offering guidance on best practices for efficient deliveries and reliable customer service.
- Collaborated with restaurant staff or other food establishments to confirm orders and coordinate delivery times.
- Assisted with sorting and organizing stockroom items.
- Maintained a clean and organized store environment to promote safety and efficiency during closing procedures.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Enhanced the overall aesthetic appeal of the store through regular cleaning, maintenance, and visual merchandising updates.
In-Shop & Delivery Driver
Jimmy John's
04.2023 - 08.2023
- Delivered meals to customer doorsteps and business offices.
- Managed customer inquiries and complaints in polite and professional manner.
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Kept workstations well-organized and sanitized throughout shifts, promoting cleanliness and reducing cross-contamination risks.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Assisted in end-of-day closing activities, including cash reconciliation and store cleaning tasks.
- Oversaw regular store cleaning of shelves, backrooms and racks.
Budtender
Nectar Markets
05.2023 - 10.2023
- Checked guests' photo identification for validity and age requirements.
- Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
- Sold flowers, concentrates and edibles in fast-paced environment.
- Promoted a welcoming atmosphere by greeting each customer warmly upon arrival, fostering an inclusive environment that encouraged return visits.
- Restocked supplies and arranged displays.
- Weighed, prepared and packaged different types of products.
- Increased repeat business through exceptional customer service and extensive knowledge of cannabis products.
- Answered questions about medicinal and recreational uses and effects and qualities of different strains.
- Employed effective cash handling procedures for accurate accounting of daily sales transactions while minimizing discrepancies or losses.
Personal Shopper and Delivery Driver
Instacart
10.2020 - Current
- Through the Instacart App, I find orders needed for grocery stores in my area
- I accept these batches, shop for each item, then deliver them to the customer
- This requires proper time management, thoughtful delivery & solid communication.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Packaging Technician
Various
07.2022 - 03.2023
- Utilized various packaging machinery proficiently, increasing overall speed without sacrificing accuracy or safety measures.
- Utilized safety equipment and gear while packaging various items.
- Prevented product damage during transit by using appropriate packaging materials based on item specifications.
- Optimized warehouse space utilization by implementing effective inventory management systems for packaging materials.
- Increased patient safety through proper handling, packaging, and storage of sterilized equipment.
- Ensured patient safety through accurate labeling, packaging, and documentation of dispensed medications.
- Streamlined the packaging process, resulting in reduced processing times and increased customer satisfaction.
- Prepared shipments according to specific packaging requirements, reducing damages during transit.
- Minimized product damage during transportation by securely packaging items according to established protocols.
Delivery Driver, Receptionist, Customer Service
The Medicine Woman
02.2022 - 06.2022
- I was responsible for delivering a variety of high-quality medicinal cannabis products in both Los Angeles & Orange area.
- Completed on-time deliveries by choosing best and most efficient routes. Communicated customer complaints, requests and feedback to company management for swift resolution.
- Worked as a receptionist on occasion as well, where I checked people in and worked as a liaison for upper management.
- Helped clean sanitize the shop at the end of most nights - sweeping, mopping, and maintaining general cleanliness.
Delivery Driver
High Tide
09.2021 - 01.2022
- Delivered a variety of high-quality cannabis products in the West & South LA area
- My duties included organizing product, packing orders, and tendering physical & digital transactions.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Packaging Technician
Select Staffing
05.2021 - 07.2021
- Labeled, recorded and inspected packaging to prepare for shipment or storage.
- Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.
- Performed packaging tasks alongside team to demonstrate proper methods according to labor plan and assigned tasks.
- Moved packages to loading area using lift equipment and conveyor systems.
Delivery Driver
DoorDash
09.2018 - 02.2022
- Responsibilities include placing orders, picking up and dropping off both food & beverages.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Loaded car and properly secured items to prevent damage for deliveries.
- Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
Host
BJ's
05.2016 - 07.2016
- Responsibilities included greeting guests, keeping logs seating customers, & cleanliness
- Monitored seating area and checked restrooms regularly to keep spotless.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
Crew Member
ArcLight Cinemas Sherman Oaks
05.2014 - 09.2014
- Responsibilities included cleaning and maintaining a quality theater and its common areas, serving various snacks and soft drinks at concessions, ticket taking and customer service.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Worked well with teammates and accepted coaching from management team.
Office Intern / Administrative Assistant
One Entertainment
01.2015 - 03.2015
- Winter quarter internship for college credit.
- Data entry for various actors, writers, directors, and comedians across various administrative softwares.
- iMovie editing and uploading actors' video reels on behalf of talent agents and managers.
- Sorted and organized files, spreadsheets and reports.
- Completed research, compiled data, updated spreadsheets and produced timely reports.
- Analyzed problems, identified solutions and made decisions.
- Collaborated in professional team to solve workflow issues.
Education
Bachelor of Arts - Screenwriting - Film
Columbia College Hollywood
Tarzana, CA09.2017
High School Diploma -
Crean Lutheran High School
Irvine, CA08.2013
Skills
- Delivery Driver Experience
- Computer skills
- Casting
- Screenwriting
- Organizational skills
- Problem management
- Communication skills
- Creative skills
- Writing skills
- Video editing
- Mac OS
- Data entry
- Video Production
- Computer Networking
- Customer Service
- Microsoft Office
- Cash handling
- GPS Navigation
- Loading and Unloading
- Delivery Verification
- Attention to Detail
- Dependability and Honesty
- Valid Driver's License
- Customer Relationships
- Verbal and Written Communication
- Dispatch Communication
- Safe Driving Practices
- Quality Assurance
- Team Goals
- Scheduled Services
- Contactless Deliveries
- Fluent in English
- Map Reading Skills
- Basic Housekeeping
- Residential Delivery Etiquette
- Cannabis strain familiarity
- Restocking Inventory
- Counting money
- Regulatory Compliance
- POS System Operation
Certification
CDL
Authorized to work in the US for any employer
Timeline
In-Shop / Delivery Driver
Domino's Pizza
10.2023 - Current
Budtender
Nectar Markets
05.2023 - 10.2023
In-Shop & Delivery Driver
Jimmy John's
04.2023 - 08.2023
Packaging Technician
Various
07.2022 - 03.2023
Delivery Driver, Receptionist, Customer Service
The Medicine Woman
02.2022 - 06.2022
Delivery Driver
High Tide
09.2021 - 01.2022
Packaging Technician
Select Staffing
05.2021 - 07.2021
Personal Shopper and Delivery Driver
Instacart
10.2020 - Current
Delivery Driver
DoorDash
09.2018 - 02.2022
Host
BJ's
05.2016 - 07.2016
Office Intern / Administrative Assistant
One Entertainment
01.2015 - 03.2015
Crew Member
ArcLight Cinemas Sherman Oaks
05.2014 - 09.2014
Bachelor of Arts - Screenwriting - Film
Columbia College Hollywood
High School Diploma -
Crean Lutheran High School
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