Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jonathan Lacasse

Ottawa,ON

Summary

I would be very interested working at your establishment to continue to develop my work experience. I believe with my experience working in a restaurant setting I would bring immense value

Overview

4
4
years of professional experience

Work History

Host and Server

Big Rig Restaurant And Bar
09.2023 - Current
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
  • Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.

Kitchen Manager

St-Hubert Bar & Grill
05.2021 - 08.2023
  • Developed strong teams by skillfully recruiting, orienting and training loyal, hard-working employees.
  • Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
  • Motivated staff to perform at peak efficiency and quality.

Server

St-Hubert Restaurant And Bar
05.2021 - 08.2023
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Line Cook

St-Hubert Bar & Grill
12.2019 - 05.2021
  • Plated completed meals with meticulous attention to presentation and portion control.
  • Managed food usage by First-In, First-Out (FIFO) rules, avoiding unnecessary waste.
  • Followed recipe specifications strictly to produce high volume of food orders.

Education

Diploma of Higher Education - Business

Algonquin College
Ottawa, Canada
09.2022

Skills

  • Conflict resolution
  • Cleanliness
  • Kitchen management
  • Employee training and development
  • Payroll and scheduling
  • Performance assessments

Languages

French
English
Native or Bilingual
French
Native or Bilingual

Timeline

Host and Server

Big Rig Restaurant And Bar
09.2023 - Current

Kitchen Manager

St-Hubert Bar & Grill
05.2021 - 08.2023

Server

St-Hubert Restaurant And Bar
05.2021 - 08.2023

Line Cook

St-Hubert Bar & Grill
12.2019 - 05.2021

Diploma of Higher Education - Business

Algonquin College

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Jonathan Lacasse