Jonathan Kowba

• Operate on a 24-hour rotating shift with minimal supervision.

• Receive and coordinate responses to reports of spills, adverse drinking water results and other related environmental incidents.

• Handle escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

• Assess regulatory compliance during initial stages of reported incidents.

• Provide advice and guidance on legislative responsibilities and appropriateness of action taken.

• Assess reported information and determine potential risks to the environment.

• Manage high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Improved client satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
• Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
• Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
• Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.

• Conducted regular ice inspections, identifying and addressing issues to maintain ideal skating conditions.
• Assisted guests with skate rentals, ensuring proper fit and equipment maintenance for user satisfaction.
• Enhanced skater safety by diligently monitoring rink activities and addressing potential hazards.
• Provided first aid assistance when necessary, ensuring swift response to injuries and incidents.
• Maintained accurate records of daily rink activity logs and incident reports for administrative review purposes.
• Assisted in maintaining a clean and well-organized facility for optimal guest experience.

• Conducted detailed analyses of potential environmental impacts associated with proposed projects or activities.
• Coordinated emergency response plans for incidents involving hazardous substances or other environmental concerns identified during risk assessments.
• Created customized databases to track key performance indicators related to environmental compliance efforts within the organization.
• Performed routine testing of air quality levels around facility operations to ensure emissions remained within allowable limits.
• Managed hazardous material inventory, ensuring proper storage and disposal methods were used according to regulatory guidelines.