Summary
Overview
Work History
Education
Skills
Volunteer Experience
References
Languages
Timeline
Generic

Jonathan Kindeki

Oshawa,ON

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Sunlife
11.2023 - 08.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Social Media Content Creator

The DRC Business Group
06.2023 - 02.2024
  • Increased audience engagement through the development of tailored content for each platform.
  • Scheduled regular postings using social media management tools, ensuring a steady stream of fresh content for followers'' consumption.
  • Utilized visual storytelling techniques, incorporating eye-catching images and videos into posts for higher engagement rates.
  • Promoted and marketed works through social media platforms.

Overnight Grocery Stocker

Superstore
02.2022 - 08.2023
  • Unloading and stocking groceries on store shelves; Stocking inventory.
  • Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
  • Checked aisles for spills to complete quick clean-up.

Call Centre Agent

CONCENTRIX OSHAWA
07.2019 - 10.2021
  • Answering phone calls and navigating the customers throughout the vehicles explaining every detail they would like to know.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Cashier

SPORTCHECK
04.2019 - 10.2019
  • Greet customers and complete purchases (handling cash, returns and customer issues); Guided customers to items they needed, helped with sizing and organized the store after closing.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.

Staff Volunteer/Cleaner

Saint Charles Garnier - High School
03.2016 - 05.2016
  • Emptied and cleaned all waste containers; Hand dusted and wiped all workplace furnishings; Lead and helped the kids on field trips.

Education

Bachelor of Arts - Journalism And Mass Communication

Durham College
Oshawa, ON
04.2025

High School Diploma -

St. Charles Garnier Catholic School
Whitby, ON
06.2018

Skills

  • Customer Relations
  • Problem Resolution
  • Call center experience
  • Computer Proficiency
  • Conflict Resolution
  • Money handling abilities
  • Client Relations
  • Scheduling

Volunteer Experience

Co-op at York University (Glendon Campus), 2017, During my Co-op at Glendon I learned plenty of ways to manipulate devices and be versatile. I'm being put to test. Like how am I gonna react to certain events and scenarios while I'm working. It was beneficial to me because now it'll help me be more compact and be more familiar when I'm being put into certain jobs. I've also got a Certificate for completing all the tasks they handed me throughout the whole summer.

References

  • Christian Siny, (647) 548-8209
  • Glody Ekofo, (647) 778-6573
  • Kevin, (647) 919-5368
  • Cassandra Gest, (647) 779-5490

Languages

French
Native or Bilingual
English
Native or Bilingual

Timeline

Customer Service Representative

Sunlife
11.2023 - 08.2024

Social Media Content Creator

The DRC Business Group
06.2023 - 02.2024

Overnight Grocery Stocker

Superstore
02.2022 - 08.2023

Call Centre Agent

CONCENTRIX OSHAWA
07.2019 - 10.2021

Cashier

SPORTCHECK
04.2019 - 10.2019

Staff Volunteer/Cleaner

Saint Charles Garnier - High School
03.2016 - 05.2016

Bachelor of Arts - Journalism And Mass Communication

Durham College

High School Diploma -

St. Charles Garnier Catholic School

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Jonathan Kindeki