Jonathan Kim
Santa Barbara
Summary
Experienced hospitality professional specializing in guest service and reservation management. Demonstrated ability to improve customer satisfaction through strong communication and conflict resolution skills. Expertise in OnQ and Visual Matrix systems, with a focus on adaptability and precision in high-pressure settings. Committed to providing outstanding guest experiences.
Overview
9
9
years of professional experience
Work History
Front Desk Supervisor
Motel 6
Santa Barbara
11.2024 - Current
- Responsible for greeting and registering guests, taking calls, creating reservations, checking guests out of the hotel; all while giving aid to the hotel's continuing effort to deliver outstanding guest service.
- Made all reservations through OnQ operating syst
Front Desk
Hampton by Hilton
Goleta
08.2022 - 11.2024
- Responsible for greeting and registering guests, taking calls, creating reservations, checking guests out of the hotel; all while giving aid to the hotel's continuing effort to deliver outstanding guest service.
- Made all reservations through OnQ operating system.
Porter/Butler
Ten Thousand Santa Monica Luxury Apartments
Los Angeles
07.2021 - 08.2022
- Responsible for ensuring delivery of all packages arriving for residences, sorting, delivering. Also walked grounds and common interior areas daily, removing litter and debris from lawns, planting beds, parking areas, sidewalks, ramps, and indoor spaces.
Bistro Host
The Ritz-Carlton Bacara Santa Barbara
Santa Barbara
09.2019 - 06.2021
- Greeted and sat guests to tables while engaging in the Ritz-Carlton three steps of service: (a warm welcome, anticipation of guests' needs, and a fond farewell).
- Organized seating for groups with special needs, memorized menu items for guests with dietary restrictions.
Front Desk
Marina Beach Motel
Santa Barbara
07.2017 - 02.2019
- Help with check-in and check-outs, provided information on activities and restaurants that highlighted the local area.
- Took ownership of guest issues, and worked to provide the warmest hotel experience for guests. Used Visual Matrix operating system.
Front Desk
Best Western South Coast Inn
Goleta
06.2016 - 07.2017
- Provide support as a member of the front desk, helped with check-ins/check-outs, used Visual Matrix operating system.
- Ensured a positive team image by providing courteous, friendly, and efficient customer service to customers and fellow team
Education
AA - English Literature
Santa Barbara City College
Santa Barbara, CA05.2020
Skills
- OnQ
- Visual Matrix
- Horizon
- Skytouch
- Microsoft Word
- PowerPoint
- Excel
- ProPresenter
- Bilingual
- Reservation management
- Front desk operations
- Guest check-in/check-out
- OnQ system navigation
- Customer service
- Hospitality management
- Conflict resolution
- Team collaboration
- Problem solving
- Effective communication
- Attention to detail
- Time management
- Adaptability to change
- Word processing
- Sales skills
- Cash handling accuracy
- Customer engagement
- Training and mentoring
- Reservations management
- Customer service management
- Issue resolution
- Effective planning
Volunteer Experience
- Assistant to Service Coordinator, Word of Life Santa Barbara, Santa Barbara, CA, 10/01/17, 03/01/19, Assisted with all aspects of the service elements from setup/breakdown to help with audio support., Helped in audio technical support.
- Assistant to Facilitator, A-OK Program, Santa Barbara, CA, 07/01/14, 02/01/16, Supervised elementary students with a nutritional snack., Assisted with Homework for multiple hours, 5 days a week., Assisted in artistic curriculum and organizing games.
- Tutor, Eastside Franklin Community Center, Santa Barbara, CA, 03/01/12, 06/01/14, Tutored 1st - 6th graders for 3 hours a day., Supervised children in a homework environment.
References
References available upon request.
Timeline
Front Desk Supervisor
Motel 6
11.2024 - Current
Front Desk
Hampton by Hilton
08.2022 - 11.2024
Porter/Butler
Ten Thousand Santa Monica Luxury Apartments
07.2021 - 08.2022
Bistro Host
The Ritz-Carlton Bacara Santa Barbara
09.2019 - 06.2021
Front Desk
Marina Beach Motel
07.2017 - 02.2019
Front Desk
Best Western South Coast Inn
06.2016 - 07.2017
AA - English Literature
Santa Barbara City College