Jonathan Kellogg
Long Beach
Summary
Experienced E-commerce Personal Shopper skilled in providing personalized product recommendations, delivering exceptional customer service, and thriving in high-pressure situations. Consistently meets deadlines and has a proven track record of enhancing customer satisfaction through tailored shopping experiences and extensive product knowledge.
Overview
6
6
years of professional experience
Work History
Cashier's Assistant
Costco Wholesale Corp
11.2024 - 12.2024
- Efficiently gathered shopping carts to ensure availability for members and maintain a clean parking lot.
- Assisted cashiers by loading groceries onto the conveyor belt, enhancing checkout speed and customer satisfaction.
- Maintained cleanliness and organization in aisles, ensuring a safe and pleasant shopping environment.
- Provided excellent customer service by addressing member inquiries and assisting with their needs promptly.
E-Commerce Personal Shopper
Albertsons Grocery Store
08.2021 - 08.2024
- Accurately picked, packed, and processed online customer orders, ensuring timely and efficient fulfillment.
- Collaborated with store departments to locate products and substitute items when necessary, maintaining customer satisfaction.
- Managed inventory and monitored product availability to prevent order discrepancies and ensure accurate deliveries.
- Provided excellent customer service by responding to inquiries, resolving issues, and assisting with order pickups
- Operated handheld scanners and POS systems for order processing and inventory tracking.
- Maintained a clean and organized workspace to optimize order efficiency and store safety.
Courtesy Clerk
Albertsons
01.2019 - 08.2021
- Greeted customers and provided assistance in locating items.
- Assisted customers with product selection and answered questions about store policies.
- Maintained cleanliness of checkout area by sweeping floors and wiping down counters.
- Collected and organized shopping carts from the parking lot, ensuring a tidy and safe environment.
- Assisted in price checks, product location inquiries, and returns to enhance the shopping experience.
- Supported cashier operations by restocking bags, supplies, and helping with light cleaning tasks.
- Demonstrated a friendly and helpful attitude, contributing to a positive store atmosphere.
Package Handler
UPS
08.2018 - 10.2018
- Demonstrated proficiency in handling various equipment to facilitate the transportation of packages from delivery vehicles.
- Efficiently classified packages by type, size, and destination while considering other necessary specifications.
- Safely handled packages weighing up to 70 lbs, ensuring the integrity of items during transit.
- Operated conveyor belts and other warehouse equipment to manage package flow and organization.
- Collaborated with team members to maintain efficiency and meet daily shipping deadlines.
- Ensured safety by adhering to established protocols and procedures.
- Applied strong time management skills and multitasking capabilities in fast-paced peak periods.
Education
Associate of Science - Criminal Justice
Mt. SAC
12-2023
Bachelor of Science - Criminal Justice
Long Beach State
Skills
- Negotiation Tactics
- Client Relationship Building
- Sales strategy development
- Flexible Schedule
- Prioritizing Orders
- Attention to Detail
- Customer Service
- Decision-Making
- Relationship Building
- Purchase Recommendations
- Verifying Order Accuracy
- Upbeat and Outgoing Attitude
- Online Order Processing
- Product Knowledge
- Teamwork and collaboration
- Customer service
- Problem-solving
- Friendly and outgoing
- Loading and unloading
- Store cleaning
Accomplishments
Achieved number one in the district in E-Commerce operations.
Languages
English
Native/ Bilingual
References
References available upon request.
Contact
Long Beach, CA 90840
Education and Training
true,other,Long Beach,other,Walnut
Timeline
Cashier's Assistant
Costco Wholesale Corp
11.2024 - 12.2024
E-Commerce Personal Shopper
Albertsons Grocery Store
08.2021 - 08.2024
Courtesy Clerk
Albertsons
01.2019 - 08.2021
Package Handler
UPS
08.2018 - 10.2018
Bachelor of Science - Criminal Justice
Long Beach State
Associate of Science - Criminal Justice
Mt. SAC
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