Jonathan Kanamugire
Ottawa
Summary
Skilled claims professional with depth in evaluating and processing insurance claims. Expertise in assessing documentation, ensuring compliance, and resolving discrepancies efficiently. Strong focus on team collaboration and achieving results, adaptable to changing needs. Reliable in delivering high-quality outcomes with precision and integrity.
Overview
7
7
years of professional experience
Work History
Insurance Claim Examiner
NTT
09.2022 - 07.2024
- Review, examine, calculate and authorize insurance claims investigated by insurance adjusters
- Examine adjusters' reports and similar insurance claims or precedents to determine extent of insurance coverage
- Ensure claims are valid and settlements are made according to company practices and procedures
- Consult dentists or other relevant individuals to discuss insurance claims
- Approve dental insurance claims
Customer Service Representative
Scotiabank
09.2021 - 05.2022
- Activating customer cards and replacing them if damaged or stolen
- Increasing limits on customer’s accounts
- Answer questions about account types and banking products, such as CDs, money market accounts, loans, and credit cards
- Check on the status of customer accounts and track checks and payments
- Review and explain account charges
- Assist banking customers who are victims of fraud, theft or identity theft
- Assist with address changes
Customer Service Representative
Cloud 5 Communication
06.2020 - 02.2021
- Answering calls from claimants seeking unemployment benefits, or general questions on the account and helping them through registration
- Resolving claimant’s issues such as missing payments, questions answered wrongly during their weekly pay filing and resolving any issues on the claims
- Cancelling issues on the accounts, allowing issues so that hold on payments can be removed and solving revoked accounts
Call Centre Agent
Advantage Communications
04.2018 - 12.2019
- Handling calls in both French and English
- Providing customer support over the phone
- Selling company services such as selling tv bundles to patients in different hospitals
- Sending tickets and handling patients having issues with the company service
- Assigning tasks to onsite technicians to solve hardware or software issues
Salesman
Home Depot
04.2017 - 08.2017
- Receive payments from customers
- Genuine attention to our customers
- Packing and delivering products to customers
- Maintain cleanliness and adhere to Home Depot Garden department
- Maintaining flowers
Education
Business Administration Diploma -
Holland College
Charlottetown, PEHigh School Diploma -
SOS Hermann Gmeiner
Skills
- Fluent in English
- Fluent in French
- Strong computer literacy skills
- Programming
- Networking
- Computer repairing
- Proficient in Microsoft Word
- Proficient in Microsoft Excel
- Proficient in Microsoft PowerPoint
- Effective communication
References
Available Upon Request
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Insurance Claim Examiner
NTT
09.2022 - 07.2024
Customer Service Representative
Scotiabank
09.2021 - 05.2022
Customer Service Representative
Cloud 5 Communication
06.2020 - 02.2021
Call Centre Agent
Advantage Communications
04.2018 - 12.2019
Salesman
Home Depot
04.2017 - 08.2017
High School Diploma -
SOS Hermann Gmeiner
Business Administration Diploma -
Holland College
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