Jonathan Jayakumar
Brampton,ON
Summary
Hardworking professional well-versed in using problem-solving and organizational skills to coordinate shipping and receiving duties. Accustomed to successfully examining shipments and facilitating vendor resolutions with little oversight. Excellent document management and deadline monitoring skills.
Overview
4
4
years of post-secondary education
7
7
years of professional experience
Work History
Shipping Clerk
UPS
Caledon, Ontario
02.2025 - Current
- Executed preparation and processing of domestic and international shipments efficiently.
- Created accurate shipping labels, bills of lading, and customs documentation.
- Used Excel to perform VLOOKUP/ XLOOKUP , Pivot tables and VBA daily.
- Tracked shipments, investigated delays, and resolved issues with missing packages.
- Communicated effectively with customers, drivers, carriers, and warehouse personnel.
- Managed shipping and receiving records in conjunction with invoice processing.
- Implemented follow-up procedures for safety, security, and hazardous materials compliance.
Dispatcher
GALAXY FREIGHTLINE
Mississauga, Ontario
08.2023 - 09.2024
- Coordinated daily shipment schedules for efficient freight operations.
- Communicated with drivers to ensure timely pickups and deliveries.
- Managed routing and tracking of shipments using dispatch software.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
Data Processor
Empire Life
Kingston, Ontario
05.2022 - 08.2023
- Processed policy applications and claim forms, ensuring accuracy and compliance with regulations.
- Cross-referenced documentation to identify discrepancies, enhancing data integrity.
- Supported the claims department by entering information and retrieving policy details and ensuring accuracy of investigative data.
- Generated reports for management, facilitating informed decision-making in operations.
- Adhered to company policies regarding data security and confidentiality.
Mobile Sales/Supervisor
Best Buy Canada
Brampton, Ontario
10.2019 - 05.2022
- Streamlined daily operations of mobile department while delivering exceptional customer service.
- Executed sales transactions, device activations, and inquiries while ensuring high service quality.
- Assessed customer needs and recommended suitable products through upselling and cross-selling.
- Trained new employees on processes, procedures, and customer service standards, ensuring quick adaptation to team expectations.
- Provided real-time assistance to employees needing additional support and guidance.
- Conducted monthly performance evaluations, providing constructive feedback to support employee development and skill enhancement.
- Collaborated with phone carriers to efficiently resolve customer and operational issues.
- Facilitated information sharing and coordinated operations within the department to improve overall team effectiveness.
Education
Bachelor of Commerce - Business Technology Management
Toronto Metropolitan University
Toronto, ON 09.2021 - 05.2025
Skills
Operations: Service Delivery Process Support Operational Coordination Performance Monitoring Issue Resolution
Leadership: Employee Training Frontline Coaching Performance Evaluations Team Support Communication
Customer Service: Conflict Resolution De-escalation Customer Experience Service-Level Standards Relationship Management
Technology: Microsoft Office Suite Zendesk LiveAgent Salesforce Service Cloud Hootsuite
Timeline
Shipping Clerk
UPS
02.2025 - Current
Dispatcher
GALAXY FREIGHTLINE
08.2023 - 09.2024
Data Processor
Empire Life
05.2022 - 08.2023
Bachelor of Commerce - Business Technology Management
Toronto Metropolitan University
09.2021 - 05.2025
Mobile Sales/Supervisor
Best Buy Canada
10.2019 - 05.2022