Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jonathan Irwin

Kanata,ON

Summary

Proactive Customer Service Representative with extensive experience in handling high-stress situations and resolving disputes effectively. Demonstrated success in improving customer loyalty through empathetic problem-solving and efficient call handling. Brings strong skills in customer relations, data entry, and maintaining cleanliness, contributing to a positive guest experience.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Rona
03.2018 - 03.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Dishwasher

Central Bierhaus
03.2017 - 03.2018
  • Kept kitchen areas neat and clean by removing trash and organizing supplies.
  • Followed supervisor instructions to complete tasks on time.
  • Kept work area clean, dry, and free of debris to prevent incidents and accidents.
  • Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
  • Assisted with kitchen prep work to help operations run smoothly and meet customer needs.

Cast Member

Landmark Cinemas Kanata
03.2016 - 12.2016
  • Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
  • Implemented problem-solving skills when addressing unexpected challenges or changes within the workplace setting.
  • Maintained cleanliness and organization throughout various areas, contributing to an enjoyable atmosphere for guests.
  • Collaborated with fellow cast members to ensure seamless operations and consistent guest satisfaction.

Education

Bachelor of Arts - History

Carleton University
Ottawa, ON

High School Diploma -

A. Y. Jackson Secondary School
Kanata, ON
06.2017

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Microsoft Excel
  • Professional telephone demeanor
  • Staff Training
  • Customer Relations

Languages

English
Native or Bilingual
French
Professional Working

Timeline

Customer Service Representative

Rona
03.2018 - 03.2024

Dishwasher

Central Bierhaus
03.2017 - 03.2018

Cast Member

Landmark Cinemas Kanata
03.2016 - 12.2016

Bachelor of Arts - History

Carleton University

High School Diploma -

A. Y. Jackson Secondary School

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Jonathan Irwin