Jonathan Ho
Toronto,ON
Summary
Results-driven professional with a strong background in coaching, sales, and administrative support. Proven ability to develop effective coaching programs, drive revenue growth, and improve customer satisfaction. Skilled in building client relationships, streamlining office operations, and supporting team success through strong communication and organizational skills.
Overview
13
13
years of professional experience
Work History
Coach
TMU Valorant Esports
09.2024 - 04.2025
- Responsible for improving team performance whether through data analytics, strategic insights, and/or 1on1 coaching support
- Promoted sportsmanship values among players, fostering a positive competitive atmosphere within the team environment.
- Boosted player confidence through personalized training sessions and continuous feedback.
Admin Assistant
Loud Esports
02.2020 - 04.2023
- Organized and implemented the transition of bookkeeping records to Quickbooks and responsible for day-to-day bookkeeping duties
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
Sales Representative and Key Holder
Rogers Communications
06.2014 - 08.2017
- Actively drove customer engagement and sales by using proven and effective sales tactics in order to identify needs, offer relevant products and services, and upsell and cross-sell based on customer requirements
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Responsible for store/opening closing duties, inventory management and maintaining store compliance with Rogers’ company standards
- Acknowledged as consistent top performer through dedication to meeting and exceeding target goals and expectations.
Barista
Starbucks
05.2012 - 01.2014
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
Education
BComm - Business Management, Law and Business (Honours)
Toronto Metropolitan University
Toronto, ON04.2025
Associate of Arts - Business Management
George Brown College
Toronto, ON04.2022
Skills
- Strong verbal communication
- Team leadership
- Strong interpersonal skills
- Developing professional relationships
- Service excellence
- Organized data management
- Administrative support
- Collaborative teamwork
- Effective time management
- Analytical problem-solving
Languages
English
Native or Bilingual
Vietnamese
Limited Working
Timeline
Coach
TMU Valorant Esports
09.2024 - 04.2025
Admin Assistant
Loud Esports
02.2020 - 04.2023
Sales Representative and Key Holder
Rogers Communications
06.2014 - 08.2017
Barista
Starbucks
05.2012 - 01.2014
BComm - Business Management, Law and Business (Honours)
Toronto Metropolitan University
Associate of Arts - Business Management
George Brown College
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