Jonathan Hill Johnson
San Diego
Summary
Dedicated guest advocate with proven skills in conflict resolution, cash handling, and effective communication. Committed to enhancing guest experiences through exceptional service and teamwork.
Overview
1
1
year of professional experience
Work History
Seasonal Guest Advocate
Target
San Diego
10.2025 - 01.2026
- Assisted guests in locating products and answering inquiries.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Maintained cleanliness standards throughout store area.
- Prioritized tasks effectively to ensure timely service and maintain operational flow.
- Resolved customer complaints in a professional manner.
- Enhanced customer satisfaction by effectively resolving issues through knowledgeable and friendly service.
- Demonstrated strong communication skills when interacting with customers and coworkers.
- Assisted other departments to maintain efficient operations.
- Collaborated with team members to improve guest experiences and streamline service processes.
- Provided exceptional service at the checkout to enhance guest experience.
- Maintained cleanliness and organization of merchandise displays.
- Collaborated with team members to ensure a smooth shopping experience.
- Managed guest feedback and resolved concerns promptly.
- Educated guests about promotions and loyalty programs effectively.
- Handled transactions accurately using point-of-sale systems.
- Stocked shelves and replenished inventory to meet guest needs.
- Performed cashier duties such as processing payments, returns, and exchanges accurately.
- Assisted with returns, exchanges, and refunds in accordance with company policy.
- Greeted customers and provided assistance to ensure a positive shopping experience.
- Answered customer inquiries regarding store policies and procedures.
- Maintained cleanliness standards throughout the store area.
- Maintained up-to-date knowledge of store promotions and advertised items.
- Verified age requirements for purchases of restricted items including tobacco, alcohol, lottery tickets.
- Operated equipment such as scanners and scales to process transactions accurately.
- Processed online orders using point-of-sale systems.
- Provided product knowledge to customers on the features and benefits of products.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Invited guests to join loyalty programs and special promotions to stay connected.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Strengthened customer retention by offering discount options.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Achieved established service goals by applying best practices in customer service, sales, and team management.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
Courtesy Clerk
Ralphs Grocery Store
San Diego
08.2025 - 10.2025
- Bagged groceries for customers while delivering friendly service to enhance shopping experience.
- Packaged or bagged purchases and assisted customers with in-vehicle loading.
- Followed best practices for bagging items in reusable, plastic and paper bags.
- Provided excellent customer service by being friendly and courteous at all times.
- Worked as part of a team to meet daily goals for stocking shelves, cleaning.
- Established good working relationships with other departments to promote smooth flow of products and services throughout store.
- Collaborated with team members to enhance customer service and ensure efficient store operations.
- Maintained cleanliness of checkout area by sweeping floors and wiping down counters.
- Oversaw collection shopping carts from parking lot to maintain clean, organized area.
- Regularly checked expiration dates on products and removed outdated items from shelves.
- Maintained clean checkout areas and store front to ensure a safe and welcoming environment for customers.
- Stocked shelves and ensured products were organized and properly displayed.
- Handled customer inquiries and resolved issues with professionalism and care.
- Collaborated with team members to streamline store operations and elevate customer service quality.
- Performed price checks and replenished supplies.
- Directed customers to product locations throughout store to help find requested items.
- Greeted customers and provided assistance in locating items.
- Took unwanted items from checkout to proper location.
- Stocked shelves with merchandise, rotated products, and removed expired items.
- Assisted customers with product selection and answered questions about store policies.
- Carried out special orders requested by customers promptly and efficiently.
- Demonstrated knowledge of store layout to assist customers in finding desired items quickly.
- Delivered exceptional customer service by greeting customers and directing to desired items.
- Promptly responded to customer requests or complaints in an appropriate manner.
- Answered questions about current, seasonal and special sales.
- Restocked shelves after each purchase was completed to keep inventory levels accurate.
- Organized promotional displays to attract customers' attention.
- Assisted in unloading trucks containing incoming stock or supplies.
- Verified that prices on shelf tags matched those listed on computer system.
- Operated a cash register to process payments from customers.
- Processed returns and exchanges according to company policy.
- Greeted customers in a friendly and professional manner.
- Provided excellent customer service by answering questions and addressing concerns.
- Checked expiration dates on products regularly and removed outdated items from shelves.
- Stocked shelves with merchandise according to company guidelines.
Guest Advocate
Target
San Diego
09.2024 - 12.2024
- Assisted guests with inquiries and provided product information.
- Facilitated smooth checkout processes and handled payments efficiently.
- Maintained clean and organized sales floor for optimal guest experience.
- Resolved customer complaints in a professional manner.
- Demonstrated strong communication skills when interacting with customers and coworkers.
- Engaged with guests to understand their needs and preferences.
- Performed cashier duties such as processing payments, returns, and exchanges accurately.
- Verified age requirements for purchases of restricted items including tobacco, alcohol, lottery tickets.
Education
GED -
Marcy High School
San Diego 08-2026
Skills
- Customer service
- Guest relations
- Complaint handling
- Conflict resolution
- Cross-selling proficiency
- Reservation management
- Information protection
- Cash handling
- Payment processing
- Inventory monitoring
- Sales promotion
- Product knowledge
- Task prioritization
- Team collaboration
- Effective communication
- Exceptional communication
- Verbal and written communication
- Strong empathy
- Stress tolerance
- Retail store support
- Information protection
- Retail store support
Timeline
Seasonal Guest Advocate
Target
10.2025 - 01.2026
Courtesy Clerk
Ralphs Grocery Store
08.2025 - 10.2025
Guest Advocate
Target
09.2024 - 12.2024
GED -
Marcy High School