Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Jonathan hernandez

baldwinpark

Summary

Passionate and motivated aspiring IT professional with a strong interest in cybersecurity. Skilled in problem-solving, teamwork, and customer service from previous experience. Eager to apply technical knowledge, troubleshooting skills, and a proactive mindset in an IT Help Desk role while building a career in cybersecurity.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Package Handler

FedEx
05.2024 - 06.2024
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
  • Followed verbal and written instructions to properly move and ship products.
  • Removed jams and unblocked conveyor system to maintain flow of goods.

Package Handler

Fedex
12.2022 - 04.2023
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
  • Followed verbal and written instructions to properly move and ship products.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Prepared pallets of boxes for easy transportation between customer and storage locations.
  • Assembled, sealed, and loaded packages into correct trucks.
  • Stored and secured packages in designated areas to prevent damage and theft.
  • Followed safety regulations to maintain safe work environment.
  • Communicated with supervisors about delays or other issues with shipments.
  • Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Collaborated with other package handlers to provide prompt and accurate delivery of orders.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Surrounded items in cling film, padded blankets, and tape to protect from damage.
  • Helped train new employees in safe practices and warehouse procedures.
  • Strapped items down over protective padding to secure throughout transportation.

ucla (rose bowl)

Ucla
08.2021 - 11.2021
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Excellent communication skills, both verbal and written.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Delivered services to customer locations within specific timeframes.
  • Developed customer service processes to improve customer satisfaction.
  • Provided friendly customer service to guests and addressed concerns.

Education

Current Education (Computer Science) -

Rio Hondo College
Whittier, CA
05-2026

High School Diploma -

Sierra Vista High School
Baldwin Park
06-2022

Skills

  • Computer skills
  • Troubleshooting abilities
  • Diagnostics and troubleshooting
  • Bilingual in english and spanish
  • Windows 10
  • windows 11
  • mac os
  • comptia A certified

Certification

  • CompTIA Certification

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Package Handler

FedEx
05.2024 - 06.2024

Package Handler

Fedex
12.2022 - 04.2023

ucla (rose bowl)

Ucla
08.2021 - 11.2021

Current Education (Computer Science) -

Rio Hondo College

High School Diploma -

Sierra Vista High School

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Jonathan hernandez