JONATHAN G. SILVER
Ottawa,Canada
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
27
27
years of professional experience
Work History
Opening Supervisor
The grand
Ottawa, Ontario
05.2017 - 12.2024
- Managed daily operations to ensure efficient service delivery.
- Trained and supervised staff on customer service standards.
- Developed staff schedules to optimize team performance.
- Ensured compliance with health and safety regulations in all operations.
- Confirmed that all safety protocols were being followed during store hours.
- Trained new staff members in operating policies and procedures.
- Handled incoming calls from customers regarding product inquiries or orders.
- Opened facility daily and prepared areas for service.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Lead Server
Big Rig Brewery
09.2014 - 01.2016
Server
The Capital Diner
02.2015 - 04.2015
Construction / Prep Crew
CLARIDGE Homes
08.2014 - 11.2014
Owner / Operator
BRILLIANT IN COLOUR (BIC)
01.2013 - 08.2014
- Commercial and Residential, Interior & Exterior painting.
Cook
The Elgin Street Diner
08.2012 - 01.2013
- Prepared food for daily operations
- Served food to out front staff in a quick, clean and efficient manner
Construction
BT Carpentry & Masonry
04.2010 - 01.2013
- Demolition & building/repair of brick houses, decks, & chimneys; replacement of window frames & sills.
Jeff Krogen
01.2009 - 01.2013
- Company Overview: General Contractor
- Painting/plastering, tiling, masonry, hard wood flooring & window sills, etc.
- General Contractor
Server
Baton Rouge
04.2008 - 01.2010
- Team service with a positive attitude
- Full wine and menu knowledgeable
- Regularly worked long days (10+ hours) and was noted for speed, accuracy and attention to detail
- Appearance clean, experience in flipping tables (i.e. groups with 2 hours or less to eat)
Dishwasher, Server, Bartender, General Manager
Mexicali Rosa's
01.1998 - 01.2008
- Company Overview: high-image full service restaurant founded in 1979 and generated up to $2 million in annual sales.
- Direct sales and profitability of high-image full service restaurant founded in 1979 and generated up to $2 million in annual sales.
- Credited with increasing revenues 167% over three years by increasing customer base and average check.
- Specialized in Tex Mex cuisine and serving lunch/dinner offerings seven days a week; accommodated up to 160 guests and managed 20 associates.
- Orchestrated recipes/menus; sourced vendors and negotiated inventory costs.
- Prepared bi-weekly payroll.
- Recognized for cultivating long term, stable staff with team-player philosophies.
- Created, developed and implemented all formalized operational systems and procedures including employee handbook, forms, check-lists, server/bartender/kitchen associate job descriptions and incentive programs.
- Successfully managed, monitored and controlled all food and beverage operations.
- Forged strong relationships with customers, staff, guests and group organizers.
- Excellent client rapport and commended for improving restaurant ambiance.
- High-image full service restaurant founded in 1979 and generated up to $2 million in annual sales.
Education
Diploma - Culinary Management
Algonquin College
01.1991
Ontario Secondary School Honours Diploma -
High School of Commerce
01.1989
Skills
- Surveillance monitoring
- Emergency response
- Access control
- Report writing
- Conflict resolution
- Customer service
- Team leadership
- Employee training
- Attention to detail
- Effective communication
- Risk assessment
- English fluency
- Relationship building and management
- Personal security
- First aid certified
- Emergency awareness
- Self-defense
- Incident reporting
- Perimeter security
- Bagging inspection
- Staff management
- Punctuality
- Verbal and written communication
- Surveillance
- Reliability
- De-escalation techniques
- Contraband identification
- Physical stamina
- Situational awareness
- Security procedures
- Workplace safety
- Work ethic
- Physical fitness
- Patrolling
References
UPON REQUEST
Other Employment
- CLARIDGE Homes, Construction / Prep Crew, 08/01/14, 11/30/14
- BRILLIANT IN COLOUR (BIC), Owner / Operator, 01/01/13, 08/31/14, Commercial and Residential, Interior & Exterior painting.
- BT Carpentry & Masonry, Construction, 04/01/10, 12/31/13, Demolition & building/repair of brick houses, decks, & chimneys; replacement of window frames & sills.
- Jeff Krogen - General Contractor, 01/01/09, 12/31/13, Painting/plastering, tiling, masonry, hard wood flooring & window sills, etc.
Special Interests
- Golf
- Music
- Dogs
- Travelling
Timeline
Opening Supervisor
The grand
05.2017 - 12.2024
Server
The Capital Diner
02.2015 - 04.2015
Lead Server
Big Rig Brewery
09.2014 - 01.2016
Construction / Prep Crew
CLARIDGE Homes
08.2014 - 11.2014
Owner / Operator
BRILLIANT IN COLOUR (BIC)
01.2013 - 08.2014
Cook
The Elgin Street Diner
08.2012 - 01.2013
Construction
BT Carpentry & Masonry
04.2010 - 01.2013
Jeff Krogen
01.2009 - 01.2013
Server
Baton Rouge
04.2008 - 01.2010
Dishwasher, Server, Bartender, General Manager
Mexicali Rosa's
01.1998 - 01.2008
Diploma - Culinary Management
Algonquin College
Ontario Secondary School Honours Diploma -
High School of Commerce