Jonathan Gochez

Dedicated and detail oriented security dispatch professional with proven experience in coordinating security operations, handling emergency calls, and dispatching personnel efficiently. Skilled in monitoring surveillance systems, maintaining clear communication with security teams, and accurately documenting incidents. Known for staying calm under pressure, making quick decisions, and ensuring rapid response to security threats. Committed to maintaining safety, following protocols, and supporting a secure environment for staff and visitors.

• Improved Response Time: Successfully reduced average response time by 20% by optimizing route assignments and implementing better communication protocols.
• Efficiency in Resource Allocation: Streamlined dispatch operations to ensure optimal use of available personnel and equipment, leading to a 15% increase in overall efficiency.
• Emergency Coordination: Coordinated response efforts for over 100 emergency situations per month, ensuring quick and effective deployment of resources in high-pressure environments.
• Logistics Optimization: Managed dispatch schedules for a team of 30+ personnel, increasing on-time arrival rates to 98%.
• System Implementation: Led the transition to a new dispatch software system, training team members and reducing dispatch errors by 25%.
• Customer Service Excellence: Handled customer complaints and inquiries with professionalism, achieving a customer satisfaction rating of 95% for dispatch services.
• Ensured Zero Incidents during high-capacity events (5,000+ attendees) by proactively managing crowd flow, access control, and situational awareness.
• Led Security Team Coverage across multiple entry points at a nationally televised event, maintaining full control of guest access and VIP zones.
• Successfully De-Escalated Conflicts, resolving over 25 disruptive situations without law enforcement intervention through calm, professional communication.
• Conducted Thorough Security Screenings that prevented prohibited items from entering the venue, directly contributing to a safe and compliant event environment.
• Coordinated Emergency Evacuations with staff and local authorities during a weather-related evacuation, ensuring all guests exited safely and efficiently.
• Trained 10+ New Team Members on event safety protocols, access point management, and customer service, improving team performance and readiness.
• Maintained Visible Security Presence that deterred potential security issues and increased guest confidence at large-scale concerts and sporting events.
• Provided VIP Escort and Protection for high-profile guests and performers, ensuring discretion, privacy, and uninterrupted access.
• Reduced Wait Times at checkpoints by 30% by recommending and implementing a more efficient screening and ticket scanning layout.
• Recognized by Event Organizers for professionalism and attention to detail in securing restricted areas and enforcing safety protocols.

Certified with BSIS Guard Card and Power to Arrest, ensuring compliance with California state regulations for private security officers.