Jonathan Franco

Primary responsibility is to develop and maintain positive relationships with customers by providing expert guidance and assistance. Whether it's troubleshooting issues, offering solutions, or providing personalized recommendations for upgrades. Mentored fellow team members in advanced technical concepts, fostering a collaborative work environment where ideas were freely exchanged.

Experienced in converting customers to first-time Apple ownership, consistently driving results for the store through expert advising, effective selling techniques, and proficient device setup. Skilled in visual merchandising and adept at building rapport to provide personalized solutions. Demonstrated ability to align solutions with customer needs and cultivate lasting relationships, ensuring ongoing customer satisfaction with products.

Proficient in reading store orders from a tablet, identifying item locations, descriptions, and required quantities. Skilled in selecting merchandise and placing it into totes, while maintaining a fast pace throughout the entire selecting process. Cross-trained in various warehouse responsibilities to ensure operational efficiency. Collaborated with fellow Order Selectors to ensure efficient workflow during high-volume periods.

Collaborated with other Zone Leads in regional meetings to share best practices and industry trends that impact business operations. Coordinated inventory control measures within the zone area to optimize stock availability based on demand projections. Implemented safety protocols, reducing workplace accidents and ensuring compliance with regulatory standards. Enhanced customer satisfaction through timely resolution of issues and proactive communication.