Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jonathan Ferguson

Long Beach

Summary

Dynamic Project Manager with a proven track record at The Men's Room, excelling in project planning and team collaboration. Adept at delivering exceptional customer service and building strong relationships, I effectively managed multiple projects, ensuring timely delivery and high-quality results while fostering a positive work environment.

Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.

Overview

14
14
years of professional experience

Work History

Project Manager/General Manager/Head Bartender

The Men's Room
12.2024 - 05.2025
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Planned, designed, and scheduled phases for large projects.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Established effective communication among team members for enhanced collaboration and successful project completion.
  • Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
  • Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
  • Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.

Bartender/Server

Kallisto Oyster Bar/Naxos Med Restaurant Red Rock
05.2024 - 12.2024
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.

Independent Contractor

Instawork Gigs
09.2023 - 05.2024
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
  • Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
  • Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
  • Adapted quickly to changing demands or unforeseen challenges within a project''s scope without compromising results.

Head Bartender

Mineshaft Bar
05.2011 - 09.2023
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

Education

Aerospace Propulsion Technical Certificate - Aerospace Propulsion

Air Force Technical Training
Sheppard AFB
05-2003

Weeping Water High
Weeping Water, NE
05-2000

Skills

  • Project management
  • Project planning
  • Project planning and development
  • Project scheduling
  • Team collaboration
  • Relationship building
  • Cash handling
  • Guest engagement
  • Exceptional customer service
  • Strong multitasking
  • Team player attitude

Timeline

Project Manager/General Manager/Head Bartender

The Men's Room
12.2024 - 05.2025

Bartender/Server

Kallisto Oyster Bar/Naxos Med Restaurant Red Rock
05.2024 - 12.2024

Independent Contractor

Instawork Gigs
09.2023 - 05.2024

Head Bartender

Mineshaft Bar
05.2011 - 09.2023

Aerospace Propulsion Technical Certificate - Aerospace Propulsion

Air Force Technical Training

Weeping Water High

Similar Profiles

CREATE PROFILE
Jonathan Ferguson