Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jonathan Drouillard

Montreal,Quebec

Summary

Experienced security and customer service professional with a proven track record of protecting assets and
delivering top-notch service. Possesses excellent communication and problem-solving skills, along with a

commitment to maintaining composure in high-stress situations.

Overview

1
1
year of professional experience

Work History

SECURITY OFFICER

GARDAWORLD
MONTREAL, QUEBEC
02.2022 - 03.2023
  • Protect properties, individuals, and sensitive information through vigilant security measures
  • Enforce establishment rules to maintain safety and security
  • Provide exceptional customer service by addressing client needs and inquiries.

CUSTOMER SERVICE REPRESENTATIVE

CIBC
MONTREAL, QUEBEC
08.2022
  • Managing phone calls, both inbound and outbound
  • Providing client support using computer software for their product
  • Demonstrate empathy towards clients, ensuring their comfort and satisfaction
  • Rapidly find effective solutions to assist clients promptly
  • Maintain a calm demeanor even in high-stress situations.

Education

Security and First aid training -

GardaWorld
12.2021

Audio and Music Production Technician (Trade Certificate) -

Musitechnic

Skills

  • Communication
  • Adaptation
  • Trilingual (English, French, Creole)
  • Software proficiency (Windows, Mac )
  • Sales skills
  • Problem-solving ability
  • Quick Decision-Making
  • Physical Fitness

Languages

English
Full Professional
French
Native/ Bilingual
Haitian Creole
Native/ Bilingual
Spanish
Elementary

Timeline

CUSTOMER SERVICE REPRESENTATIVE

CIBC
08.2022

SECURITY OFFICER

GARDAWORLD
02.2022 - 03.2023

Security and First aid training -

GardaWorld

Audio and Music Production Technician (Trade Certificate) -

Musitechnic

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Jonathan Drouillard