Jonathan Craig
Fort Saskatchewan,AB
Summary
Results-driven leader with significant experience in overseeing operational processes, managing teams, and driving business growth. Strengths lie in strategic planning, team leadership, and project management to achieve organizational goals. Demonstrated ability to streamline operations for efficiency while maintaining high-quality standards. Past roles have seen notable improvements in productivity, cost-efficiency, and staff morale.
Overview
21
21
years of professional experience
4
4
years of post-secondary education
Work History
Divisional Manager
Classic landscapes
Sherwood Park, Alberta
10.2024 - Current
- Lead 3 teams-tree care, property maintenance, and snow removal.
- Project management and control of efficiencies.
- Oversee budgets and profitability for all 3 departments.
- Health and safety focus.
- Liaison between municipalities, industrial, commercial, and private clients.
- Directly involved in the pre and post sales process.
Assistant service manager-Western Canada
Compass Energy
Grande Prairie, Alberta
01.2021 - 10.2024
- Coordinated schedules and resources for field technicians to ensure efficient service delivery.
- Work directly with consultants, Project managers, and 3rd party contractors.
- Communicated with clients to address inquiries and resolve service-related issues promptly.
- Assigned tasks to technicians based on their skill level and experience.
- Resolved escalated customer complaints in a timely manner while keeping customers informed throughout process.
- Worked closely with sales team to ensure proper warranty coverage was being applied when necessary.
- Developed new processes to improve efficiency and effectiveness of services offered by the organization.
- Created employee work schedule to provide a healthy work/life balance.
Parks department lead hand
City of Grande Prairie
Grande Prairie, Alberta
09.2015 - 01.2021
- Led departmental operations to ensure efficient service delivery.
- Coordinated team activities and schedules for optimal workflow.
- Managed resource allocation to meet project demands effectively.
- Oversaw compliance with city regulations and safety standards.
- Provided leadership, motivation, direction and support to team members in order to achieve individual success as well as team goals.
- Adhered to City health and safety guidelines, along with OH&S guidelines.
Operations Manager
Anchor Seven Contracting
Grande Prairie, Alberta
04.2005 - 08.2015
- Supervised staff to maintain high performance and productivity levels.
- Coordinated resource allocation for multiple ongoing projects.
- Developed and implemented the companies health and safety program.
- Oversee and manage budgets and profitability.
- Lead, mentor, and train all staff on equipment use and vendor policies.
Education
Bachelor of Arts - Sociology
University of Western Ontario
London 09.1997 - 04.2000
Associate of Arts - Business Administration And Management
Sheridan College Institute of Technology And Advanced Learning
Oakville 09.1995 - 04.1997
Skills
- Project management
- Budget oversight
- Health and safety
- Resource allocation
- Team leadership
- Client relationship management
- Operations efficiency
- Process improvement
- Effective communication
- Time management
- Operations management
Languages
English
First Language
Spanish
Beginner (A1)
A1
Timeline
Divisional Manager
Classic landscapes
10.2024 - Current
Assistant service manager-Western Canada
Compass Energy
01.2021 - 10.2024
Parks department lead hand
City of Grande Prairie
09.2015 - 01.2021
Operations Manager
Anchor Seven Contracting
04.2005 - 08.2015
Bachelor of Arts - Sociology
University of Western Ontario
09.1997 - 04.2000
Associate of Arts - Business Administration And Management
Sheridan College Institute of Technology And Advanced Learning
09.1995 - 04.1997