Jonathan Craig
Grande Prairie,AB
Summary
Highly motivated leader with a diverse background that spans 25 years in different industries. Consistently drives results by building and leading high-performance teams. Excellent communication skills with proven history of effectively collaborating across all organizational levels. A safety minded, patient, professional leader that always leads by example.
Overview
19
19
years of professional experience
Work History
Assistant Service Manager
Compass Energy
01.2023 - 05.2024
- Coordinating work throughout Western Canada - dispatching field mechanics to our clients - ensuring prompt, efficient, quality service
- Collaborate with sales and project managers team in planning projects.
- Met with customers to discuss service needs and offer available solutions.
- Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally.
- Managed a team of technicians to ensure timely completion of maintenance tasks and high-quality workmanship.
- Coordinated schedules and assigned work orders to maximize productivity within the service department.
- Established a positive working environment through fostering teamwork, providing support, and celebrating achievements.
Branch Manager
Titan Energy Services
07.2022 - 12.2022
- Oversaw and coordinated day to day branch operations including but not limited to sales and business development
- Developed budgets, analyzed profit and loss summaries and collaborated with management team to develop long term plans and goals.
- Maintained friendly and professional customer interactions.
Lead Hand - Parks Department
City of Grande Prairie
07.2017 - 07.2022
- Certified arborist responsible for entire tree care division in city with a population of 60,000+
- Supervised team of four laborers mentoring, supervising, and delegating duties
- Allocated resources and funds within budgetary confines
- Trained city staff in safe operation of chainsaws
- Operated heavy equipment including but not limited to skid steers, cats, loaders, dump trucks, and bucket trucks during off-season.
Operations Manager
Bluewave Energy
12.2014 - 12.2015
- Managed day-to-day operations of facility scheduling jobs for employees and contractors
- Acted as main point of contact for clients, customers, contractors, and employees
- Facilitated meetings and operations of the health and safety team
- Maintained budgets, cost measures, risk mitigation, planning and preparing annual forecasts.
Operations Manager
Advanced Flush Systems
01.2012 - 01.2014
- Managed day to day operations including scheduling of employees and contractors
- Actively involved in sales, marketing, and public relations of company - recruiting clients, negotiating contracts, and maintaining a positive image in the community
- Facilitated all aspects of human resources and health and safety - recruiting, onboarding, mentoring staff, and ensuring health and safety regulations were adhered to.
Manager
Anchor Seven Contracting
01.2005 - 01.2010
- Managed day-to-day operations - quality control, public relations, sales, and procurement
- Facilitated all aspects of human resources - recruiting, onboarding, terminations as required
- Developed an effective health and safety program.
Education
Diploma - Business Administration
Sheridan College Institute of Technology And Advanced Learning
Oakville, ONBachelor Of Social Science - Sociology
University of Western Ontario
London, ONCertificate - Overcoming Obstacles And Leadership
Northern Lights College
Dawson Creek, BC05.2019
Skills
- Customer service focus
- Staff Training and Development
- Schedule Coordination
- Operational Improvements
- Team building expertise
- Employee Relations
- Problem-Solving
- Time Management
- Goal-Oriented
- Workplace Safety
- Team Leadership
- Heavy Equipment Operation
- Leadership Development
- Conflict Resolution
- Goal Setting
- Project Management
- Process Implementation
Languages
English
Full Professional
Pages
- 1, Areas of Expertise, Budgeting, Communications - Verbal and Written, Customer Service, Dedication to lifelong learning, Health & Safety, Human Resources, Leadership, Mentoring and training, Project Management, Procurement, Public Relations, Resource Allocation, Risk Management, Sales, Supervising, Time Management, Experience, Assistant Service Manager, 01/01/23, Present, Compass Energy, Grande Prairie, AB, Branch Manager, 07/01/22, 12/31/22, Titan Energy Services, Grande Prairie, AB, Lead Hand - Parks Department, 07/01/17, 07/31/22, City of Grande Prairie, Grande Prairie, AB
- 2, Experience, Operations Manager, 12/01/14, 12/31/15, Bluewave Energy, Grande Prairie, AB, Operations Manager, 01/01/12, 12/31/14, Advanced Flush Systems, Clairmont, AB, Manager, 01/01/05, 12/31/10, Anchor Seven Contracting, Valleyview, AB, Certifications, AB Class 3 License, Certified Arborist, First Aid, H2S, Leadership in Safety Excellence, Skid Steer Operator, Education, Certificate of Leadership Training - Northern Lights College - Dawson Creek, BC, Business Management - Sheridan College - Oakville, ON, Sociology - University of Western Ontario - London, ON
Timeline
Assistant Service Manager
Compass Energy
01.2023 - 05.2024
Branch Manager
Titan Energy Services
07.2022 - 12.2022
Lead Hand - Parks Department
City of Grande Prairie
07.2017 - 07.2022
Operations Manager
Bluewave Energy
12.2014 - 12.2015
Operations Manager
Advanced Flush Systems
01.2012 - 01.2014
Manager
Anchor Seven Contracting
01.2005 - 01.2010
Diploma - Business Administration
Sheridan College Institute of Technology And Advanced Learning
Bachelor Of Social Science - Sociology
University of Western Ontario
Certificate - Overcoming Obstacles And Leadership
Northern Lights College