Jonathan Chukwu
Regina,SK
Summary
Field Service Specialist with 8+ years of hands-on experience delivering reliable technical solutions in dynamic field environments. Passionate about on-site problem solving, system diagnostics, and ensuring optimal service delivery with minimal downtime.
Combines strong technical expertise with proven sales and customer service competence, using a consultative approach to understand client needs, recommend value-driven solutions, and build lasting relationships. Known for professionalism, adaptability, and representing organizations with excellence in the field.
Overview
13
13
years of professional experience
4
4
Certifications
Work History
Customer Service Representative
FedEx Canada
Regina, Saskatchewan
11.2023 - Current
- Assisted customers with inquiries and resolved issues effectively.
- Processed shipping requests and tracked packages using company systems.
- Collaborated with team members to enhance service delivery processes.
- Provided accurate information about shipping options and service features.
Electrical Systems Specialist
ND ENGINEERING
Port Harcourt - NG, Port Harcourt
09.2020 - 01.2023
- Designed electrical systems for residential and commercial projects.
- Collaborated with engineers to develop innovative solutions for client needs.
- Conducted inspections and troubleshooting of electrical installations.
- Implemented safety protocols to ensure workplace compliance and protection.
- Developed plans for the installation of electrical wiring and equipment in commercial buildings.
- Installed, maintained, and repaired electrical equipment in accordance with safety regulations.
- Assessed electrical systems to identify areas of improvement and create cost-effective solutions.
Field Service Technician
IHS Towers Plc
Lagos, NG, Lagos
02.2013 - 08.2020
- Installed and maintained telecommunications equipment at various sites.
- Conducted regular inspections to ensure system reliability and performance.
- Diagnosed technical issues and resolved them efficiently on-site.
- Collaborated with team members to enhance service delivery processes.
- Performed preventative maintenance and repairs on a variety of equipment, including pumps, motors, valves, and other components.
- Responded promptly to emergency service requests from clients.
- Inspected and tested mechanical products to locate defects or malfunctions.
Education
Associate of Arts - Professional Sales & Business Management
St- Pius Vocational Centre
Montreal, QC11-2024
Bachelor of Science - Electrical Electronics Engineering
Institute of Management And Technology
Enugu03-2012
Skills
- Electrical troubleshooting
- Equipment maintenance
- System installation
- Technical documentation
- Customer relationship management
- Project management
- Quality assurance
- Team collaboration
- Time management
- Mechanical aptitude
- Field operations
- Electrical systems
- Mechanical background
- Basic welding
Languages
English
Full Professional
French
Limited
Certification
Health Safty & Environment (HSE)
References
References available upon request.
Timeline
Customer Service Representative
FedEx Canada
11.2023 - Current
Electrical Systems Specialist
ND ENGINEERING
09.2020 - 01.2023
Field Service Technician
IHS Towers Plc
02.2013 - 08.2020
Associate of Arts - Professional Sales & Business Management
St- Pius Vocational Centre
Bachelor of Science - Electrical Electronics Engineering
Institute of Management And Technology