Jonathan Chang
Toronto,Canada
Summary
From previous work and volunteer experience, I have developed strong interpersonal skills, experience working in a teamwork environment, and experience working with customers. I am a hard-working, eager, and motivated second-year student. I plan to use this job to expand my knowledge in the world of business.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Snowboard Instructor
Snowhawks
Toronto, Canada
12.2021 - Current
- Chaperoning on buses to and from ski hills
- Plan lessons and provide feedback to students
- Ensure safety and policies are being followed
Cashier and Car wash Attendant
Badali & Son Car Wash Ltd.
Toronto, Canada
04.2001 - Current
- Helps people pump gas at the self-serve section
- Helps with restocking products in the store
- Operates machinery and equipment safely
RBC- Analyst
RBC
Toronto, Ontario
05.2025 - 08.2025
- Analyzed data trends to support decision-making processes and strategic initiatives.
- Collaborated with cross-functional teams to improve operational efficiency and effectiveness.
- Evaluated business processes for improvement and alignment with organizational goals.
Customer Success Analyst
RBC - RBCx
Toronto, Canada
04.2004 - 08.2024
- Resolve customer inquiries and complaints efficiently and effectively
- Identified areas of process improvements
- Assisted with solving technical issues
- Organized Data through Microsoft Excel and Asana
Education
BComm - Finance
York University
Toronto, Ontario08.2025
High school diploma/GED -
Toronto Prep School
Toronto, OntarioSkills
- Ability to communicate with people well
- Ability to work effectively
- Establishing good work relationships with others
- Taking initiative
- Cash handling
- Preparing bills
- Making payments
- Proficient in Microsoft Word
- Proficient in Microsoft Excel
- Proficient in Microsoft PowerPoint
- Ability to adapt to different situations
- Ability to problem solve
- Following instructions
- Completing tasks
- Strong work ethic
- Ability to work efficiently in a team work environment
- Organizational skills
Certification
CASI Level 1, 03/01/21, Present
References
- Heather Siderson, Owns and Runs Snowhawks, heathersiderson@sympatico.ca, 416-473-5805
- Wayne Jackson, Esso Manager - Esso SoftSystem Autowash, 905-550-3757
Timeline
RBC- Analyst
RBC
05.2025 - 08.2025
Snowboard Instructor
Snowhawks
12.2021 - Current
Customer Success Analyst
RBC - RBCx
04.2004 - 08.2024
Cashier and Car wash Attendant
Badali & Son Car Wash Ltd.
04.2001 - Current
BComm - Finance
York University
High school diploma/GED -
Toronto Prep School