Jonathan Cervantes
Fresno
Summary
Accomplished Department Manager at McDonald’s with a proven track record in enhancing customer satisfaction and staff accountability. Expert in staff management and problem-solving, I've led teams to achieve company-wide objectives through strategic planning and effective communication. Skilled in both employee performance evaluation and fostering a professional work environment, my leadership ensures seamless operations and improved outcomes.
Overview
2026
2026
years of professional experience
Work History
Department Manager
Mcdonald’s
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Established clear performance expectations for staff members which led to increased accountability.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
Infantryman
US Army
01.2024 - Current
- Maintained strict discipline within the ranks enforcing adherence to military standards and regulations.
- Enhanced team efficiency by conducting regular training sessions and tactical drills.
- Provided security for military installations by conducting regular perimeter patrols and monitoring access points.
- Adapted quickly to changing conditions on the battlefield, enabling successful completion of assigned tasks under pressure.
- Patrolled designated coverage areas and evaluated terrain for defensive use.
Education
Bullard High School
Fresno, CA06.2022
Skills
- Customer service
- Staff management
- Team leadership
- Team supervision
- Training and mentoring
- Task delegation
- Problem-solving
- Decision-making
- Customer engagement
- Safety and security
- Goals and performance
- Flexible schedule
- Work planning and organization
- Personnel training and development
- Staff development
- Coaching and mentoring
- Order management
- Training and development
- Employee scheduling
- Conflict de-escalation
- Order processing
- Scheduling
- Product restocking
- Motivational leadership
- Staff hiring and retention
- Workflow coordination
- Employee management
- Employee performance evaluation
- Operations management
- Recruiting and hiring
- Budget management
- Strategies and goals
- Personnel management
- Workforce planning
- Emergency response
- Rules and regulations
Timeline
Infantryman
US Army
01.2024 - Current
Department Manager
Mcdonald’s
Bullard High School
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