Jonathan Bojorquez Saenz
Gatineau,QC
Summary
Dynamic Field Services Technician with extensive experience at Bell Canada, excelling in network troubleshooting and VoIP installation. Proven track record in customer service and project management, delivering exceptional satisfaction while enhancing service quality. Adept at maintaining complex systems and collaborating on high-stakes projects, ensuring seamless connectivity for diverse clientele.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Field Services Technician
Bell Canada
Ottawa, ON
06.2012 - Current
- Responsible for the installation, maintenance, and repair of services provided to customers in the Commercial, Small Market Business, Residential, and Dedicated circuits.
- Ongoing cooperation with various Bell teams on specialized projects, including elections and seasonal events, assisting in providing support for network wiring of Cat5 and fiber, along with the installation and testing of VoIP sets, routers, and ATAs.
- Performed residential market installation and repair of services and equipment for seven years, including IPTV.
- Executed repair and maintenance on external copper plant infrastructure for two years, gaining invaluable experience of the entire Bell network, from the Central Office to the customer's end.
- Knowledge of PBX systems and digital phone sets.
- Proficient in overseeing customer accounts, addressing concerns, and handling inquiries related to requested services to ensure customer satisfaction.
Automotive Technician
Sutherland Honda
Fredericton, NB
07.2007 - 02.2012
- Diagnosed mechanical problems using specialized computer software and diagnostic tools.
- Conducted scheduled maintenance services such as oil changes, tune-ups, and filter replacements.
- Repaired, replaced and adjusted brakes.
- Searched within service and maintenance manuals to perform repairs and diagnosis.
- Interpreted drawings and schematics to pinpoint sources of mechanical issues.
- Replaced defective parts with new or reconditioned parts following manufacturers' instructions.
- Performed drive ability tests on vehicles after repairs were completed.
Education
Red Seal License - Automotive Service Technician
New Brunswick Community College
Saint John, NB06-2011
Apprenticeship Certificate - Automotive Service Technician
New Brunswick Community College
Fredericton, NB06-2007
Skills
- Network troubleshooting
- Equipment maintenance
- VoIP installation
- Fiber optic installation
- Customer service
- Project management
- Automotive Service and Repair
Certification
- Red Seal Program Certification
- New Brunswick Community College Apprenticeship certificate.
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
French
Limited
References
References available upon request.
Timeline
Field Services Technician
Bell Canada
06.2012 - Current
Automotive Technician
Sutherland Honda
07.2007 - 02.2012
Red Seal License - Automotive Service Technician
New Brunswick Community College
Apprenticeship Certificate - Automotive Service Technician
New Brunswick Community College
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