Jonathan Birhane
Technician Support Desk
Toronto,ON
Summary
Recent Computer Systems Technology Networking graduate with experience as an IT Help Desk technician, adept in software and hardware installation, maintenance, and customer service. Passionate about technology, with a strong ability to identify and solve complex problems in a timely manner. Dedicated to delivering innovative, reliable solutions that exceed client expectations. HIGHLIGHTS OF QUALIFICATIONS Experience installing, configuring, and maintaining software and hardware, including Windows desktop operating systems, Apple Macs, and Linux/Unix distros Skilled in providing exceptional customer service, with excellent interpersonal and communication skills that foster positive working relationships with team members, clients, and stakeholders Proven ability to work under pressure with heavy workloads, prioritize tasks, and adapt to different situations and environments Proficient in Network Management: Sound knowledge of routing and switching essentials, virtualization, cloud technology, and network security, enabling effective management of network infrastructure Skilled in Microsoft Office (Outlook, Word, Excel, PowerPoint) and G Suite
Overview
4
4
years of professional experience
Work History
Security Officer
Paragon Security
Toronto, On
07.2019 - 10.2020
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Responded quickly to emergency situations to assess and deflect issues.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
Shipping and Receiving Associate
Hudson's Bay
Toronto, On
10.2018 - 04.2019
- Updated database with changes in carrier status.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Handled day-to-day shipping and receiving overseeing more than 100s of packages per day
It Technician
Toronto Catholic District School Board
Toronto, ON
01.2017 - 06.2017
- Installed, configured, and maintained school administrative and academic software applications, ensuring proper release upgrades, security patches, and migrations
- Troubleshot and resolved hardware and software issues on desktop computers, laptops, and Chromebooks,and various Mobile Devices ensuring minimal downtime and business impact
- Contributed to development and execution of IT projects, such as infrastructure upgrades and software deployments, ensuring successful implementation within established timelines and budgets
- Conducted hardware and software inventory management, tracking assets and coordinating procurement efforts to maintain up-to-date and efficient IT infrastructure for over 120 Schools
- Supported end-user access requirements by establishing compliant systems and effective access policies.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks
Education
Advanced Diploma - Computer Systems Technology Networking
Centennial College
Toronto, ON 12.2022 - 2022.12
High School Diploma -
Brebeuf College School
Toronto, ON 09.2014 - 2018.06
Skills
Technical Writing
undefinedTimeline
Advanced Diploma - Computer Systems Technology Networking
Centennial College
12.2022 - 2022.12
Security Officer
Paragon Security
07.2019 - 10.2020
Shipping and Receiving Associate
Hudson's Bay
10.2018 - 04.2019
It Technician
Toronto Catholic District School Board
01.2017 - 06.2017
High School Diploma -
Brebeuf College School
09.2014 - 2018.06
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