Jonathan Beland
Sainte-Mathe-Sur-Le-Lac,QC
Summary
Enthusiastic bilingual individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.Educated Professional with a strong desire to deliver outstanding client experiences. Used to working hard and driving rapport with employees and customers alike.
Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service. Offering a superb work ethic and a motivated, service-driven personality.Knowledgeable and polished with dynamic interpersonal skills.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Centre Vétérinaire Laval
Laval, QC
08.2020 - Current
- Triaged incoming patients to determine treatment needs and urgency of care.
- Scheduled annual checkup appointments, consultations and surgery visits for various animals, including dogs and cats.
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
- Answered owners' animal health questions and educated on healthy animal care practices.
- Greeted pet parents with warm smile and pleasantly asked for sign-ins upon arrival.
- Coordinated front office duties, including customer service, patient scheduling and billing.
- Organized paperwork such as charts and reports for office and patient needs.
- Completed and filed financial documentation for accounting purposes.
Flight Attendant / Cabin Manager
Westjet
Calgary base, Alberta
01.2015 - Current
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Operated in compliance with all airline and federal aviation regulations for complete compliance with safety and security procedures.
- Oversaw and mentored junior flight attendants on proper procedures and crew standards.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
- Maximized storage space by directing passengers in correct ways of stow luggage in overhead compartments and under seats.
- Maintained high standard of cleanliness and personal appearance to promote sense of professionalism and passenger confidence in crew.
- Participate in the development and execution of emergency evacuation exercises with Transport Canada for the Boeing 787-900.
Casual Flight Attendant
First Air
Ottawa, Ontario
07.2014 - 12.2014
- Attended preflight briefings.
- Inspected aircraft for defects and malfunctions, according to pre-flight checklists.
- Completed all post-flight duties.
- Ensured the aircraft was clean and prepared for flight with provisions on board for the safety and comfort of the passengers.
- Verified that emergency equipment was in working order.
- Worked as part of a flight team with other crew members.
- Provided for the safety,security and comfort of passengers and satisfied their needs and requests.Ensured the completion of all required aircraft forms, logs and reports.
- Updated the flight attendant manual and briefed fellow staff on changes.
- Instructed passengers on all safety and emergency procedures and answered any questions.
- Solo Flight attendant on the ATR-72 and ATR-42.
- Aircraft type 737-200/combi 737-400/combi ATR-42/combi ATR-72/combi.
Flight Attendant
Canjet Airlines
Montreal QC and Vancouver BC
02.2011 - 05.2014
- Attended preflight briefings.
- Inspected aircraft for defects and malfunctions, according to pre-flight checklists.
- Completed all post-flight duties.
- Ensured the aircraft was clean and prepared for flight with provisions on board for the safety and comfort of the passengers.
- Verified that emergency equipment was in working order.
- Worked as part of a flight team with other crew members.
- Provided for the safety,security and comfort of passengers and satisfied their needs and requests.Ensured the completion of all required aircraft forms, logs and reports.
- Updated the flight attendant manual and briefed fellow staff on changes.
- Instructed passengers on all safety and emergency procedures and answered any questions.
- Aircraft type 737-800
Dispatcher
Lachute Aviation
Lachute, QC
03.2010 - 02.2011
- Scheduled and confirmed flight appointments for customer.
- Successfully completed certificate of proficiency in radio Aerospace.
- Responsible for radio communications with air traffic near the airport with the Unicom radio.
- Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.
- Performed school opening duties, including counting cash drawers and checking all equipment for proper functioning.Aircraft TTSN,gaz etc...
Education
High School Diploma -
École Curé-Antoine-Labelle
Laval2003
Skills
- Safety-oriented
- Conflict resolution
- Excellent judgment
- Team collaboration
- Client engagement
- Customer service
- Problem resolution
- Company culture and values
- Emergency situations management
- Adaptable
- Organized
- Training and coaching
Timeline
Customer Service Representative
Centre Vétérinaire Laval
08.2020 - Current
Flight Attendant / Cabin Manager
Westjet
01.2015 - Current
Casual Flight Attendant
First Air
07.2014 - 12.2014
Flight Attendant
Canjet Airlines
02.2011 - 05.2014
Dispatcher
Lachute Aviation
03.2010 - 02.2011
High School Diploma -
École Curé-Antoine-Labelle