JONATHAN BAEZ
San Jose
Summary
Vigilant security professional with extensive experience in diverse environments. Expertise in de-escalating critical situations while maintaining safety and security standards. Strong communication and interpersonal skills facilitate effective collaboration. Committed to contributing to company goals through proactive problem-solving and attention to detail.
Overview
1
1
Certification
7
7
years of professional experience
Work History
GSOC Operator - Juniper/HPE
Prosegur
Sunnyvale, CA
02.2023 - Current
- Monitored security systems to detect unauthorized access and identify suspicious activity.
- Monitored security systems in order to detect unauthorized access or suspicious activity.
- Responded promptly to emergency situations in an organized and effective manner.
- Responded quickly to emergency situations such as fires or medical emergencies in accordance with established protocols.
- Called police and fire departments in cases of emergency, such as fire, and presence of unauthorized persons.
- Dispersed homeless, vagrant or loitering persons from property.
- Compiled detailed reports summarizing activities conducted at GSOC facility to ensure clear communication and accountability.
- Assisted with training new staff members on proper operational protocols and procedures.
- Contacted emergency services for immediate assistance during critical incidents
- Directed individuals loitering on property to leave the premises
GSOC Operator - Juniper Networks
Allied Universal Security Services
San Jose, California
11.2021 - 02.2023
- Monitored security systems in order to detect unauthorized access or suspicious activity.
- Maintained accurate records of all activities performed at the GSOC facility.
- Ensured compliance with applicable regulations, policies, and procedures related to GSOC operations.
- Maintained accurate records of GSOC activities to ensure compliance and facilitate audits.
- Trained new staff on operational protocols and procedures to enhance team readiness and efficiency.
- Assisted with training new staff members on proper operational protocols and procedures.
- Compiled detailed reports on GSOC activities to inform management and improve operational oversight.
- Developed detailed reports summarizing all activities conducted at the GOC Facility.
- Developed strong customer service skills while assisting customers with their inquiries.
Professional Security Guard
Allied Universal Security
San Jose, California
01.2020 - 11.2021
- Monitored central alarm system for fire, intrusion and duress alarms.
- Performed routine foot patrols around the premises to ensure safety of employees and visitors.
- Identified suspicious activities by monitoring for criminal acts and rule violations, enhancing overall security.
- Detected suspicious activities by watching for criminal acts and rule infractions.
- Analyzed surveillance footage for suspicious activity to support incident investigations and ensure safety.
- Engaged with customers, staff, and visitors professionally to foster a secure and welcoming environment.
- Utilized excellent communication skills to interact with customers, staff members and visitors in a professional manner.
Education
High School Diploma -
Summit Rainier
San Jose, CA06-2018
Skills
- CCTV Expertise
- Safety and Security Procedures
- CCTV operations
- Daily Status Reports
- Emergency Response
- Incident Response
- Incident reporting
- Critical Thinking
- De-Escalation Techniques
- Basic First Aid
- Interpersonal Skills
Accomplishments
- Security Professional of the Quarter 2023
- Employee of the Year 2025
Certification
- Guard Card
- Drivers License
- CPRAED, and Basic First Aid
AWARDS
Security Professional of the Quarter 2023, Employee of the Year 2025
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
GSOC Operator - Juniper/HPE
Prosegur
02.2023 - Current
GSOC Operator - Juniper Networks
Allied Universal Security Services
11.2021 - 02.2023
Professional Security Guard
Allied Universal Security
01.2020 - 11.2021
High School Diploma -
Summit Rainier