Jonathan Bacak
Cerritos
Summary
Dynamic leader with extensive experience at Gratitude Lodge LLC, adept in case management and crisis intervention. Excelled in enhancing client satisfaction and operational efficiency, achieving positive outcomes through strategic decision-making and relationship building. Skilled in documentation and reporting, consistently advocated for client rights and fostered professional development among teams.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Case Manager
Renaissance Recovery
12.2024 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
Director of Operations
Gratitude Lodge LLC
01.2024 - 12.2024
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Mentored and coached team members to foster productive and engaging work environment.
- Defined, implemented, and revised operational policies and guidelines.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Enhanced employee engagement by developing training programs, fostering a collaborative culture, and promoting professional development opportunities.
Client Care Coordinator
Gratitude Lodge LLC
01.2023 - 01.2024
- Applied strategic thinking skills when evaluating potential solutions or alternatives during critical decision-making processes affecting the client experience.
- Enhanced client satisfaction by promptly addressing concerns and providing personalized solutions.
- Developed strong relationships with clients to build trust and loyalty, resulting in repeat business.
- Analyzed feedback from clients to identify patterns and trends requiring attention or action from management.
- Maintained detailed records of client interactions, enabling accurate tracking and reporting of performance metrics.
- Assisted team members in resolving complex client issues, promoting a collaborative work environment.
- Educated clients on available resources and services while guiding them through their options based on individual needs.
- Determined need for special assessment activities for complex cases, effectively handling care plans.
- Ensured compliance with company policies, industry regulations, and legal requirements related to client care coordination activities.
- Conducted regular follow-ups with clients to gauge satisfaction levels and identify areas for improvement.
Lead Treatment Technician
Gratitude Lodge LLC
03.2022 - 01.2023
- Directed and managed treatment technicians, overseeing daily operations to ensure efficient workflow.
- Conducted regular inventory checks and ordered essential supplies to maintain stock levels.
- Assessed and reviewed performance of treatment technicians to ensure quality standards.
- Educated new team members on standard operating procedures.
- Supervised the maintenance and operation of assigned property.
Treatment Technician
Gratitude Lodge LLC
02.2020 - 03.2022
- Established rapport with patients and families through clear communication and empathetic listening skills.
- Monitored patient responses to treatments, adjusting procedures as needed for optimal results.
- Collaborated with medical professionals to develop individualized treatment plans for patients, resulting in improved outcomes.
- Assisted in the development of training materials for new Treatment Technicians, fostering a supportive learning environment.
- Monitored and documented medication administration to ensure compliance with treatment protocols.
Education
High School Diploma -
Coronado HS
Las Vegas, NV05-2016
Skills
- Problem-solving
- Case management
- Time management
- Case documentation
- Organization and multitasking
- Documentation and reporting
- Relationship building
- Decision-making
- Conflict resolution
- Critical thinking
- Documentation proficiency
- Data entry and analysis
- Crisis intervention
Accomplishments
- Supervised team of 40+ staff members.
- Achieved company efficiency and received promotions within Gratitude Lodge by introducing new ideas and structure to operational tasks and overall management.
- Documented and resolved Ct issues/concerns which led to increased retention, company revenue, and helped Ct's achieve long term sobriety.
Certification
RAC (Registered Addiction Counselor)
Certification Number : 15623 RAC
Certified through CAADE's ACCBC
Timeline
Case Manager
Renaissance Recovery
12.2024 - Current
Director of Operations
Gratitude Lodge LLC
01.2024 - 12.2024
Client Care Coordinator
Gratitude Lodge LLC
01.2023 - 01.2024
Lead Treatment Technician
Gratitude Lodge LLC
03.2022 - 01.2023
Treatment Technician
Gratitude Lodge LLC
02.2020 - 03.2022
High School Diploma -
Coronado HS
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