Jonathan Baago

Responsible for managing a Validation Officer team to achieve business line performance objectives.

• Included assembling and coaching to achieve action plans for individual performance, fostering a managerial need supportive environment, and interviewing and hiring candidates
• Achieved 2021 Top Individual Performer Award
• Participated in the enterprise productivity project to improve team turn around times and drive efficiencies within the department
• Developed an improved KPI tracker that gave a more comprehensive overview of Monthly and YTD results
• Hosted training sessions for national dealership partners to assist in the onboarding of a new OEM

Responsible for reviewing funding details and analyzing documents for personal/commercial auto loans/leases.

• Achieved 2020 Top Individual Performer Award
• Created new initiatives to improve communication across Lending and Funding teams
• Consistently reached and exceeded performance expectations

• Working as a team to ensure every job is done according to the daily schedule.

• Offering customer service efficiently and accurately to ensure large amounts of patrons are served in a timely manner.