Summary
Overview
Work History
Education
Skills
Timeline
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Jonathan Aubourg-Micheli

Montreal,QC

Summary

With a strong background in customer service, I am a custom to providing an exceptional experience and leaving a positive impact on the clientele, all while maintaining a professional and positive attitude even under stressful situations. Having already worked at a hostel for over a year, I believe that I would be a great asset to your establishment as I have the aspiration and dedication to give my all to the company. I am knowledgeable on cloudbeds software and am perfectly fluent, speaking both English and French.

Overview

8
8
years of professional experience

Work History

Hostel Receptionist

M Montreal
Montreal, QC
06.2022 - 12.2023
  • Provide excellent customer service and ensure guest satisfaction.
  • Manage guest check-ins and check-outs, handling reservations, and responding to inquiries.
  • Assist guests with their needs and provide information about the hostel and local attractions.
  • Maintain cleanliness and tidiness of the hostel premises, including cleaning, sweeping, vacuuming, and Etc.
  • Handle cash transactions and ensure accuracy in processing payments.
  • Manage the overnight tasks such as, verifying account balances, no-shows, capturing and voiding security deposits and Etc.

Receptionist/Cleaning Staff Member

Gestion Inobel
Montreal, QC
11.2019 - 10.2021
  • Took accurate messages from callers and forwarded them to the appropriate personnel.
  • Provided telephone service and assisted all tenants (including other buildings of the company).
  • Welcomed and provided services to tenants and building guests.
  • Processed payments and ensured the security of the building.
  • Cleaned and maintained the building (mopping, sweeping, vacuuming, window cleaning, etc.).

Customer Service Call Center Representative

Air Canada
Montreal, QC
09.2017 - 11.2019
  • Answered calls in a friendly and polite manner to engage callers and provide exceptional customer service.
  • Established connections between callers, services, and professionals.
  • Assisted customers with flight reservations and modifications (schedule changes, flight cancellations, etc.).

Food Production Worker

InobelGoodfood
Montreal, QC
06.2016 - 09.2017
  • Prepared food orders.
  • Packed merchandise and ensured proper packaging.
  • Prepared food order forms and recipe sheets.
  • Conducted packaging inspections for quality assessment.

Education

High School Diploma -

Education Place Cartier
257 Beaconsfield Blvd, B

Skills

  • Bilingual in French and English
  • Excellent communication and interpersonal skills
  • Strong judgment and decision-making abilities
  • Organized and detail-oriented
  • Passionate about learning
  • Ability to work effectively in a team
  • Honest and reliable
  • Independent and resourceful
  • Quick learner
  • Responsible

Timeline

Hostel Receptionist

M Montreal
06.2022 - 12.2023

Receptionist/Cleaning Staff Member

Gestion Inobel
11.2019 - 10.2021

Customer Service Call Center Representative

Air Canada
09.2017 - 11.2019

Food Production Worker

InobelGoodfood
06.2016 - 09.2017

High School Diploma -

Education Place Cartier

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Jonathan Aubourg-Micheli