Jonathan Arab
Calgary,AB
Summary
Personable and dedicated Customer Service Representative with extensive experience in the Oil and Gas industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Production Well Tester
Grant Production Testing Services
Red Deer, AB
11.2021 - Current
- Conducted oil well productivity and flow capacity assessments across Canada.
- Identified flow capacity under specific reservoir conditions and pressures.
- Assisted fracking and snubbing operations with flow back processes.
- Monitored fluid levels and conducted equipment inspections.
- Performed maintenance on pumps, valves, and control systems.
- Maintained detailed records of well test activities.
- Responded promptly to customer requests for troubleshooting assistance.
Customer Success Manager
Galatea Technologies Inc.
Calgary, AB
07.2023 - 01.2024
- Managed numerous accounts while leading customer onboarding and training initiatives.
- Successfully brought in new clients through effective implementation strategies.
- Built and maintained relationships to drive user engagement, satisfaction, and loyalty.
- Collaborated cross-functionally to develop tailored strategies for customer success.
- Conducted regular check-ins to address evolving client needs and organized engagement events.
- Provided expert guidance on maximizing product value and ensuring regulatory compliance.
Operations Technician
Fueled Inc.
Calgary, AB
08.2021 - 10.2021
- Traveled to various sites across Canada, US, and Mexico to conduct cataloging and inspection of oilfield equipment.
- Conducted cataloging and inspection of oilfield equipment at sites across North America.
- Uploaded and processed field data for analysis and reporting purposes.
- Generated certified reports using platforms like Armouree.com and Fuelled.com.
- Supported Business Development and Sales teams on project initiatives.
- Translated raw data into meaningful insights using statistical techniques.
Lead Flood & Fire Technician
First General Restoration Services Inc.
Calgary, AB
06.2016 - 08.2021
- Led a team of 4 in property restoration efforts for water and fire damage.
- Provided comprehensive strategies for damage mitigation and conflict resolution.
- Offered emotional support to families affected by property losses or damages.
- Collaborated with project managers and insurance companies to facilitate property restoration.
- Conducted on-site surveys, managed multiple projects, and ensured safety compliance.
- Maintained regular communication with customers and performed necessary demolition work.
- Utilized specialized equipment to reduce moisture levels in affected areas.
Regional Operations Manager
98 Food Co.
Calgary, AB
02.2017 - 11.2018
- Spearheaded initiatives to enhance sales and customer engagement through menu innovation and strategic practices.
- Managed operations to meet and exceed sales targets while upholding brand standards.
- Developed and implemented customer-centric menu items in collaboration with head office.
- Provided crucial Supported franchise partners during store openings, ensuring successful launches, and long-term viability.
- Managed operations for two DIRTBELLY locations, consistently meeting and exceeding sales targets.
- Built rapport with stakeholders to uphold menu knowledge and brand vision.
- Enforced food safety regulations and supervised staff training in customer service, food handling, and safety protocols.
Sous Chef
JOEY RESTAURANT GROUP
Calgary, AB
06.2013 - 07.2016
- Led day and night operations, achieving $9 million in annual sales.
- Managed teams, executed orders, and trained employees for productivity.
- Fostered positive culture, mentored team, ensured performance and client satisfaction.
- Oversaw administrative tasks and implemented procedures for efficiency.
- Conduct inventory counts, food preparation, and administrative tasks to optimize store performance.
- Ensured food preparation and presentation met high standards of quality and sanitation.
- Directed kitchen staff in day-to-day operations including food production, sanitation, safety practices, and personnel management.
Education
ENERGY AND ASSET MANAGEMENT -
Southern Alberta Institute of Technology
01.2021
Skills
- Driven and Ambitious
- Excel under pressure
- Excellent Critical thinking
- Strong Organization and Time Management
- Team Mentoring and Leadership
- Crisis and Conflict Remediation/Resolution
- Positive attitude
- Self-motivated and Resourceful
- Client Relations
- Customer Needs Assessment
- Business Development
- Customer Service
- Client Relationship Building
- Attention to Detail
- Data transcription
Certification
- The Landmark Forum Landmark | Calgary 2016
- Brand Communications Royal Road University| British Columbia 2015
- Brand Finance Royal Road University| British Columbia 2015
- Strength Development Inventory Royal Road University| British Columbia 2015
Accomplishments
- Jason Lang Scholarship SAIT| Government of Alberta 2019
- Employee of the Year First General Services Inc Calgary 2019
References
References available upon request.
Timeline
Customer Success Manager
Galatea Technologies Inc.
07.2023 - 01.2024
Production Well Tester
Grant Production Testing Services
11.2021 - Current
Operations Technician
Fueled Inc.
08.2021 - 10.2021
Regional Operations Manager
98 Food Co.
02.2017 - 11.2018
Lead Flood & Fire Technician
First General Restoration Services Inc.
06.2016 - 08.2021
Sous Chef
JOEY RESTAURANT GROUP
06.2013 - 07.2016
ENERGY AND ASSET MANAGEMENT -
Southern Alberta Institute of Technology
- The Landmark Forum Landmark | Calgary 2016
- Brand Communications Royal Road University| British Columbia 2015
- Brand Finance Royal Road University| British Columbia 2015
- Strength Development Inventory Royal Road University| British Columbia 2015
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