Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

JONATHAN ACKER

Rialto

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm to further enhance my professional career.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Certified Baker Trainer

Panera Bread
10.2018 - 04.2025
  • Coach bakers to ensure Gold Standard product.
  • Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
  • Working hip-to-hip with trainees
  • Addressing any performance gaps
  • Providing feedback in Daily Recaps, Demo Bakes, Weekly Chats, and Product Validation Sheets by seeing something and speaking on it.
  • Managed display cases to verify freshness and attractiveness of products.
  • Making new timeline for new trainees.
  • Managed all baking operations professionally and handled all problems confidently.
  • Keeping an organized and food safe Training Environment.
  • Monitored temperatures of ovens, proof boxes and other equipment.
  • Demonstrate food safety and cleanliness on a daily basis and throughout each shift.
  • Communicating with retail managers about product quality or quantity variances.
  • Handling and adapting to last minute schedule changes by moving bakers to different cafes for the needs of the market.

Certified Baker TRAINER

Panera Bread
10.2018 - 04.2025
  • Stocked, prepped, and cleaned bakery to complete daily opening and closing duties.
  • Maintained high food quality standards in kitchen and upheld health code standards.
  • Monitored food storage, rotation, and expiration dates to reduce waste.
  • Showcased knife skills using proficient, safe and swift methods to slice or cut bakery items.
  • Complied with food service and hygiene regulations to maximize health and safety.
  • Utilized creative approaches to decorate cakes and other pastries.
  • Baked fresh bread and pastries to fulfill customer needs and numerous catering orders.
  • Keeping bakery items fresh by keeping rack, with baked goods, covered.
  • Set oven temperatures and oversaw simultaneous bakes to achieve top-quality results.
  • Mentored bakery peers in bakery specs and baking skills.
  • Operated all equipment and industrial ovens in alignment with safety requirements.
  • Weighed ingredients to prepare batter and dough for baked goods.
  • Checked quality of raw materials to verify against standards and specifications.
  • Inspected finished and in-progress bakes and adjusted oven settings accordingly; such as reorganizing items on bake rack.
  • Adapted quantity of ingredients to match amount of items to be baked.

Cook

Pizza Hut
01.2015 - 05.2019
  • Maintain sanitation, health, and safety standards in work areas.
  • Measure ingredients required for specific food items being prepared.
  • Clean, stock, and restock workstation(s).
  • Cook the exact number of items ordered by each customer, working on several different orders simultaneously.
  • Proficient multitasking in cooking as well as proper food handling and packaging.
  • Answering phone within 3 rings and providing superior customer service.
  • Responsible for aiding delivery drivers for order accuracy before leaving store.
  • Taking pizza and other items out the oven and boxing them accordingly.
  • Performing cash out transactions quickly and accurately; including applying coupons, discounts, giving customer a total, and cash handling to give proper change back.

Shift Manager

Pizza Hut
01.2015 - 05.2019
  • Monitor the compliance with health and fire regulations regarding food preparation and serving, and building maintenance.
  • Controlled any store variances, food costs, & labor management.
  • Resolves customer or employee complaints.
  • Enforced safety, health & security risks.
  • Oversaw the operation and maintenance of equipment.
  • Count money and make bank deposits.
  • Make cash drops when register exceeds a certain amount.
  • Investigate and resolve complaints regarding food quality, service, or accommodations.
  • Coordinate assignments of cooking personnel to ensure economical use of food and timely preparation.
  • Schedule and receive food, beverage deliveries, and checking delivery contents to verify product quality and quantity.
  • Maintain food and equipment inventories, and keep inventory records every morning, afternoon, and evening corresponding to individual shift needs.
  • Assign duties such as cleaning task for the day or week.
  • Establish standards for personnel performance and customer service.
  • Perform all food preparation or service tasks such as cooking, dish washing, delivering orders when necessary.
  • Plan food preparation for the day based on forecasted sales, number of orders in a shift/day, or anticipated rushers (i.e. Dinner & Lunch).
  • Organize and conduct interviews for new potential new hires.
  • Order and purchase equipment and supplies.
  • Review work procedures and operational problems to determine ways to improve service, performance, or safety.
  • Arrange for equipment maintenance and repairs, and coordinate a variety of services such as waste removal and pest control.
  • Control of labor costs based on sales for every hour.
  • Responsible the other overseeing of the training.
  • Motivated staff through acknowledgement of hard and efficient work, achievements whilst instilling accountability by leading as an example.
  • Established and maintained positive and professional employee relationships.
  • Implemented corrective actions for substandard employee performance.
  • Completed incident reports needed to document damage, theft or personal injury claims.
  • Taught newly hired team members and shift managers business policies and procedures.
  • Balanced cash drawers and resolved financial discrepancies using receipts and financial documents.
  • Tracked store inventories and replenished item levels by ordering new products.

Barista/Cashier

Mr. Baker
08.2017 - 08.2018
  • Prepare or serve menu items, such as sandwiches or salads.
  • Receive and process customer payments.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Greeted customers entering store and responded promptly to customer needs.
  • Brew coffee and tea, and fill containers with requested beverages.
  • Balance receipts and payments in cash registers.
  • Weigh, grind, or pack coffee beans for customers.
  • Used POS system to complete purchases for customers.
  • Made and served café beverages with focus on speed, quality and consistency.
  • Minimized spoilage with proper use of first-in-first-out stock procedures.
  • Helped management keep adequate supply on hand by notifying of shortages.

Overnight Baker

Sprouts
05.2017 - 08.2017
  • Maintained a bakery case with delicate baked goods inside.
  • Observe color of products being baked and adjust oven temperatures, humidity, or conveyor speeds accordingly.
  • Set oven temperatures and place items into hot ovens for baking.
  • Place dough in pans, molds, or on sheets and bake in production ovens.
  • Check the quality of raw materials to ensure that standards and specifications are met.
  • Apply glazes, icings, or other toppings to baked goods, using spatulas or brushes.
  • Operation of slicing machines.
  • Solely responsible for maintaining clean work station after shift.
  • Assisting in determining how baked goods should be presented.
  • Removed baked good from the oven and putting it on cooling rack.
  • Labeled hundreds of products each shift according to price appropriately.
  • Maintained a bakery case with delicate baked goods inside.
  • Ensured first-in-first-out system with all ingredients labeled & stored properly.
  • Adapt to the quantity of ingredients to match the amount of items to be baked.
  • Stocked, prepped, and cleaned bakery to complete daily opening and closing duties.
  • Complied with food service and hygiene regulations to maximize health and safety.
  • Baked fresh bread and pastries to fulfill customer needs and orders.
  • Used fresh ingredients to meet high standards for flavor and quality.
  • Operated and maintained baking equipment and machinery.
  • Checked quality of raw materials to verify against standards and specifications.
  • Combined measured ingredients in bowled of mixing, blending, and cooking machinery.
  • Inspected finished and in-progress bakes and adjusted oven settings accordingly.
  • Weighed ingredients to prepare batter and dough for baked goods.
  • Monitored equipment operation to verify quality and consistency of recipe ingredients.

Delivery Driver

Pizza Hut
01.2015 - 11.2015
  • Drive personal vehicle to deliver customer order on time.
  • Communicating with cooks and manager to minimize mistakes on deliveries to maximize order accuracy.
  • Organizing orders individually for speed of service and absolute precision.
  • Received money and tips and return to the store promptly for next delivery.
  • Prepared food items for next day.
  • Cleaning dishes via hand washing or industrial dishwasher.
  • Detail cleaning of work areas, equipment, and utilities.
  • Swept and detail cleaned floors.

Education

High School Diploma -

DIamond Bar High School
Diamond Bar
06-2011

Associate in Science (A.S.) - Clinical Psychology Candidate

Mt. Sac
Walnut, CA

Skills

  • Effective Delegator
  • Food Safety and Sanitation
  • Spoilage Control
  • Team leadership experience
  • Time Management
  • Inventory management
  • Adaptive
  • Recipe-Based Cooking
  • Food Handling Standards

Certification

Food Handler Certification

Timeline

Certified Baker Trainer

Panera Bread
10.2018 - 04.2025

Certified Baker TRAINER

Panera Bread
10.2018 - 04.2025

Barista/Cashier

Mr. Baker
08.2017 - 08.2018

Overnight Baker

Sprouts
05.2017 - 08.2017

Cook

Pizza Hut
01.2015 - 05.2019

Shift Manager

Pizza Hut
01.2015 - 05.2019

Delivery Driver

Pizza Hut
01.2015 - 11.2015

High School Diploma -

DIamond Bar High School

Associate in Science (A.S.) - Clinical Psychology Candidate

Mt. Sac

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JONATHAN ACKER