JONATAN HURTADO ARTIGA
Coquitlam,British Columbia
Summary
Committed to ensuring safety and efficiency, I provide teams with the necessary support and leadership to achieve our goals. My main objective is to maximize customer satisfaction and retention by proactively addressing individual needs. With excellent problem-solving skills and a keen eye for detail, I smoothly handle inquiries and resolve concerns. I am highly proficient in multitasking and managing time effectively, consistently meeting performance targets.
Overview
3
3
years of professional experience
Work History
Credit Card Specialist
Royal Bank of Canada, RBC
02.2023 - Current
- Maintained strong working knowledge of relevant regulatory requirements affecting the credit card industry, ensuring ongoing compliance within operations.
- Served as an expert resource for colleagues seeking guidance on complex credit card issues or escalations, fostering a collaborative team environment.
- Implemented credit card account maintenance procedures to determine accuracy of customer information and adherence to federal regulations.
- Assisted clients in understanding their credit card benefits, resulting in increased usage of available offers and opportunities.
Customer Service Phone Agent
Air Canada
06.2022 - 11.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Described product highlights and benefits to help guide purchasing decisions.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
Education
Bachelor of Business Administration And Management - Tourism And Hospitality
Canadian Tourism College
Surrey, BC03.2022
Skills
- Performance improvement
- Interactive communication skills
- Hospitality service expertise
- Understanding Customer Needs
- Responding to Difficult Customers
- Calm and Professional Under Pressure
Timeline
Credit Card Specialist
Royal Bank of Canada, RBC
02.2023 - Current
Customer Service Phone Agent
Air Canada
06.2022 - 11.2022
Bachelor of Business Administration And Management - Tourism And Hospitality
Canadian Tourism College
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