Justine Therese Lachica
Summary
Solution-oriented, customer relations enthusiast, and problem solver with 3 years of experience in Finance and Accounting, 9 months in Data Analytics, and more than a year now in Customer Service. Highly skilled in communication, collaboration, and technical documentation.
Overview
6
6
years of professional experience
Work History
Receptionist
Carter GM Burnaby
08.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Catered to Sales Team's needs such as preparation of documents of sold cars and logging in and out car keys for customer viewing purposes.
Sales Associate
New Age Sports Inc.
11.2022 - 07.2023
- Generated new sales leads to achieve and exceed monthly sales goals.
- Checked inventory availability for customer needs.
- Solved customer challenges by offering relevant products and services.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained organization and cleanliness of the store.
Data Analytics Associate
EY GDS (CS) Philippines Inc.
11.2021 - 08.2022
- Managed a portfolio of engagements as assigned by the administrators through a web-based tracking site.
- Worked with audit engagement teams to create a repeatable analytics delivery process that allows teams to understand, cleanse, and transform complex datasets to an easily digestible format using a data analytics tool.
- Completed data analytics projects based on the agreed time frame and escalated long outstanding projects to the operations lead.
- Created working papers documenting the procedures performed in a concise and organized manner.
- Engaged in different trainings and web-based learning activities for continuous learning and growth.
Accounting Associate
SM Synergy Properties Holdings Corporation
07.2018 - 04.2021
- Reconciled account information and reported figures in the general ledger by comparing them to bank account statements each month.
- Performed monthly journal entries and adjusted entries using SAP accounting software.
- Recorded and processed refunds, transfers, and buybacks of customer accounts.
Education
Post-Baccalaureate Diploma - Accounting
Douglas College
New Westminster, BC08.2024
Bachelor of Science - Accounting
St. Scholastica's College
Manila, Philippines06.2017
Skills
- Highly organized
- Strong Written and Verbal Communication Skills
- Problem Solver
- Microsoft Office Applications
- SAP Accounting
- Quickbooks
- Bank Reconciliation
- Financial Statement Analysis
- Data Cleansing and Transformation using Alteryx
- Technical Writing and Research
- Customer Service
- Data Visualization using Power BI
Timeline
Receptionist
Carter GM Burnaby
08.2023 - Current
Sales Associate
New Age Sports Inc.
11.2022 - 07.2023
Data Analytics Associate
EY GDS (CS) Philippines Inc.
11.2021 - 08.2022
Accounting Associate
SM Synergy Properties Holdings Corporation
07.2018 - 04.2021
Post-Baccalaureate Diploma - Accounting
Douglas College
Bachelor of Science - Accounting
St. Scholastica's College
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