Jonah Di delos Reyes
Montreal,QC
Summary
Motivated and focused on streamlining service procedures and maximizing team productivity. Consistent in satisfying customers, building loyalty, and driving retention processes. Demonstrates exceptional judgment in balancing customer, employee, and company objectives. Hardworking and reliable, with strong verbal and written communication skills. Highly organized, proactive and punctual with team-oriented mentality. Eager to bring expertise to growing organization in a challenging new role.
Overview
19
19
years of professional experience
Work History
COMPLIANCE SPECIALIST
Maples Group
05.2023 - Current
- Monitors regulatory rules or rule changes and communicated with clients to keep entities in compliance
- Prepares and submits regulatory file applications and supporting documentation
- Consolidates information relevant to regulatory filings and monitors submissions and approvals status in different US jurisdictions
- Builds and maintains strong partnerships with internal teams to streamline processes and support customer needs
CUSTOMER SUCCESS MANAGER
Sureway PA, LLC/Abodea
09.2021 - 02.2022
- Introduced higher standards for customer service and increased efficiency by streamlining operations
- Resolved concerns with products or services to help with retention and drive sales
- Built partnerships with diverse internal teams and sales, finance and operations departments to streamline processes
- Designed and implemented strategic business plans to achieve growth and sales goals while managing sales team and building long-lasting customer relationships
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
INDEPENDENT CONTRACTOR - ONLINE EDITOR
3Play Media
04.2021 - 02.2022
- Proofread, edited, and evaluated final copies to verify if content is aligned with established guidelines
- Checked reference sources to verify dates, facts and statistics
- Maintained integrity and overall quality of written communications
- Performed freelance work with flexibility to meet employer-set deadlines
MAINTENANCE COORDINATOR
Sureway PA, LLC/Abodea
04.2021 - 09.2021
- Contributed to development, implementation and execution of maintenance programs
- Consulted with customers to assess needs and propose optimal solutions
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
DATA RESEARCHER
S&P Global Philippines, Inc.
03.2009 - 02.2021
- Provided comprehensive analysis and recommended solutions that addressed complex business problems and issues using data from internal and external sources and applied advanced analytical methods
- Delivered on predefined individual and team targets including delivering outcomes with quality and excellence
- Processed data and applied it in an accurate manner to the database using technical and financial knowledge.
E-REP
Aegis PeopleSupport, Inc.
10.2006 - 02.2009
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Maintained accurate and current customer account data with forms processing and digital information updates
- Achieved and consistently exceeded revenue quota through product and service promotion.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
TELEMARKETER
Slimmers World International
05.2005 - 08.2006
- Displayed excellent sales skills and understanding of such skills
- Trained and mentored new telemarketers on best practices, communication strategies and performance standards
- Provided information about available products and services including membership details and purchase advantages
- Established excellent sales ability and strong interpersonal skills with confident and persuasive approach.
Education
E-commerce and Online Business Management -
Trebas Institute
Montreal, QC08.2023
Bachelor of Science - Computer Science And Information System
Centro Escolar University
Manila, Philippines03.2005
Skills
- Verbal and Written Communication
- Time Management
- Work Prioritization
- Handling Escalations
- Continuous Improvement
- Onboarding and Orientation
- Complex Problem Solving
- Positive and Constructive Feedback
Languages
English
Native or Bilingual
Timeline
COMPLIANCE SPECIALIST
Maples Group
05.2023 - Current
CUSTOMER SUCCESS MANAGER
Sureway PA, LLC/Abodea
09.2021 - 02.2022
INDEPENDENT CONTRACTOR - ONLINE EDITOR
3Play Media
04.2021 - 02.2022
MAINTENANCE COORDINATOR
Sureway PA, LLC/Abodea
04.2021 - 09.2021
DATA RESEARCHER
S&P Global Philippines, Inc.
03.2009 - 02.2021
E-REP
Aegis PeopleSupport, Inc.
10.2006 - 02.2009
TELEMARKETER
Slimmers World International
05.2005 - 08.2006
E-commerce and Online Business Management -
Trebas Institute
Bachelor of Science - Computer Science And Information System
Centro Escolar University
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