Jonah Ray

• Reported directly to the COO, collaborating to develop and execute operational strategies aligned with company objectives.
• Oversaw the complete order lifecycle, from preparing client quotations to fulfilling orders and addressing customer inquiries.
• Streamlined processes across departments, integrating workflows to enhance efficiency and reduce turnaround times.
• Managed procurement of materials and supplies, maintaining vendor relationships and ensuring timely delivery.
• Implemented a comprehensive rebranding strategy, including website redesign, marketing materials, and updated product catalogues, which improved client engagement and online sales (www.sussex-research.com).
• Developed and maintained a centralized document database using BookStack for seamless policy and record management.
• Coordinated with finance teams to manage invoicing, economic nexus, and US tax compliance and voluntary disclosure, ensuring accurate and timely payments.
• Handled logistics for domestic and international shipments, ensuring compliance with shipping regulations and client specifications.
• Supervised Product Fulfillment Associate and Officer Manager.

• Led end-to-end fulfillment processes, including order processing, inventory management, and shipment coordination.
• Regularly updated product catalogues and pricing on the company’s e-commerce platform to reflect client needs and market trends.
• Collaborated with the COO to identify operational gaps and implemented innovative solutions to improve overall efficiency.
• Supervised product fulfillment staff, ensuring adherence to SOPs and quality standards.
• Designed and implemented document templates for certificates of analysis, safety data sheets, and client reports.
• Liaised with clients, providing detailed quotations and ensuring seamless communication throughout the order lifecycle.
• Worked closely with IT and marketing teams to maintain and optimize the company’s website and digital presence.

• Managed logistics operations, including packaging, labeling, and preparing documentation for domestic and international shipments.
• Reviewed and updated product documentation, ensuring accuracy and compliance with regulatory standards.
• Tracked shipment statuses and resolved delivery issues through direct communication with clients and shipping providers.
• Maintained detailed records of shipments and inventory levels, providing weekly reports to senior management.
• Recommended and implemented improvements to shipping materials and processes to enhance efficiency and reduce costs.

• Spearheaded the development and testing of three skincare products, leveraging a patented ingredient to create innovative formulations.
• Managed the entire development process, coordinating with formulation labs, manufacturers, and marketing teams.
• Created product packaging mockups and digital content using Adobe Illustrator and Photoshop to support marketing efforts.
• Transitioned the company’s website to a modern e-commerce platform, increasing online sales and improving user experience.
• Designed and produced trade show materials, including brochures, banners, and branded tablecloths, to enhance brand visibility.

Healthy Environments and Consumer Safety Branch/ Consumer Product Safety Directorate/ Risk Assessment Bureau/ Risk Assessment Division/ Toxicology Unit

• Developed a semi-automated template and SOP for toxicological reviews, significantly improving review efficiency.
• Conducted over 200 ingredient assessments, focusing on exposure pathways and cross-referencing international databases to evaluate risks.
• Investigated incident reports and compiled detailed summaries to support risk management decisions.
• Prioritized assessments based on potential health hazards, coordinating follow-ups with risk management teams.