Summary
Overview
Work History
Education
Skills
Timeline
Generic

NAOMI FRASER

Vaughan,Canada

Summary

Experience with office administration, technology, and full-cycle recruitment. Strong organization, planning skills, data analysis, and multi-tasking abilities. Experience using digital systems HRIS systems Kronos, PeopleSoft, Workday, ADP,Avionte (Payroll, & Time card approval) , Taleo, Tableau. Strong pro efficiency in various administrative systems outlook, Teams, Office), daily use of Excel. Graphic communication and Digital Marketing using programs such as (i.e. Adobe Premiere, After Effects, Illustrator, Photoshop, Adobe Suite

Overview

5
5
years of professional experience

Work History

HR Coordinator

Magna
Vaughan, ON
10.2023 - Current
  • Lead the recruitment process by posting job openings, scheduling interviews, and verifying candidate qualifications. Onboarding, cresting presenting orientations.
  • Administrate/knowledgable of benefits, RRSP,DSP, and company investment plans
  • Knowledge of wage bands and pay equity plans
  • Ability to reference ESA while revising policies and procedures
  • Experience with JHSC and leading ERG’s groups
  • Use ADP for payroll, time card tracking , running reports
  • Assist and lead implementation of new HRIS workday system while liaising with external stakeholders
  • Update and Develop daily,Weekly and monthly KPIs using excel to measure various projects, and on going for programs
  • Implemented and run new employee incentive programs
  • Coordinate employee meetings, trainings , and department meetings
  • Assisted in Division move of multi million dollar facility including new job offer letters, communication plans, updating policies, etc.
  • Ensured accuracy of payroll data by collecting, reviewing and entering timesheets into system.
  • Resolved employee relations issues through effective communication and problem solving techniques.
  • Collaborated with management team to design effective compensation plans that meet organizational objectives.
  • Organized events such as company picnics, holiday parties, health fairs or other special events for employees.
  • Analyzed trends in turnover rates to identify areas needing improvement in the organization's retention strategies.
  • Prepared reports related to attendance tracking, disciplinary actions taken, terminations or any other relevant topics.
  • Conducted employee onboarding activities including orientation, benefits enrolment, and new hire paperwork.
  • Generate invoices , POs and track expenses using excel
  • Provide assistance to employees with day to day administrative tasks including employee expense reports, company program knowledge, assistance with travel accommodations/expenses.
  • Record keeping skills with employees files and maintaining records are up to date.
  • Project management experience with implementing new payroll system which requires various data analysis on employee information and files
  • Answered questions from staff regarding benefits packages, vacation time or other HR-related matters.
  • Maintained employee records in compliance with applicable laws and regulations.
  • Experience handling strictly confidential information and documents

Talent Acquisition Specialist

Drake International
Toronto
09.2022 - 10.2023
  • Use Applicant tracking systems to manage candidates Invoicing TAB member's screening fees and conducting cost estimates
  • Tracking hours and trained in conducting payroll using Avionte
  • Project management skills, assigning recruitment projects to our recruiters, and creating deadlines within ministry standards
  • Ensure all data is accurately documented and recorded using Excel for finical reports, invoicing, payroll, and management of hours and workload of other recruiters
  • Ability to resolve conflicts, conduct quality assurance checks, and detect finical discrepancies in a quick manner
  • Liaise with hiring managers with logistics, negotiate deadlines, and assist in full-cycle recruitment processes
  • Screened Resumes of various Ontario Ministry Jobs using quantitative & qualitative screening methods
  • Knowledgeable on various ministry's hiring criteria for screening processes including not limited to (Ministry of Finance, Ministry of Transportation, Ministry of Labour, Ministry of Solicitor General, etc)
  • Conduct discovery meeting calls with various hiring managers in the Ministry of Ontario to review hiring criteria
  • Analyze trends and data from screening scores and prepare summaries
  • Input data using Excel ( Pivots) , Coordinate meetings through teams, outlook, and SharePoint
  • Experience working with multiple strict deadlines
  • Keep up to date with emails from various talent acquisition managers, recruiters, and project managers.DRAFT
  • Provide strategic recruitment, employment services advice, and expertise on matters related to collective agreement obligations and HR policies and procedures
  • Created and maintained a network of industry contacts to identify and recruit qualified candidates
  • Developed assessment processes to evaluate and select top candidates for open positions
  • Collaborated with hiring managers to understand job requirements and develop job descriptions
  • Analyzed and interpreted hiring data to identify trends and develop insights to inform future hiring decisions
  • Developed a scheduling system that optimized screening and recruitment capacities and improved on-time delivery for customers
  • Established and enforced quality standards in resume screening.

People and Culture Human Resources Assistant

Ikea
Vaughan
05.2022 - 10.2022
  • Organize uniform distribution
  • Provide basic administrative assistance
  • Scheduled coworkers for uniform collection
  • Managed schedules using administrative systems i.e
  • Waitwhile, Excel
  • Access to confidential employment records to identify correct uniform requirements
  • Health and Safety Committee Representative.

Customer Relations

Ikea
Vaughan
08.2019 - 10.2022
  • Strong customer service skills utilized to process returns and exchanges
  • Examine and resolve high volumes of customer escalation files
  • Process quality reports for returned inventory meeting various deadlines
  • Authorized to process high-value transactions up to $30,000.00
  • Successfully managed escalated complaints and high-volume phone calls from customers and the central contact center
  • Vigilant in detecting numerous fraud or scam incidents - 50 per week
  • Accurately document, resolve, and record customer complaints and safety concerns
  • Use of administrative systems to schedule customer
  • Strategic analysis of order flow data - efficiencies implemented
  • Recommend system improvements
  • Collaborated with the logistics team to organize workflow
  • The developed and coordinated customer pickup system
  • Contacted customers through email and phone
  • Successfully handled high-volume customer complaints
  • Checked in customers for handovers using Excel
  • Organized and maintained orders through excel spreadsheets
  • Monitored and managed the daily operations of the business, including scheduling, inventory control, and customer relations
  • Implemented a customer feedback system that proactively resolves customer issues before they become complaints.

Education

Post-Degree Certificate - Human Resource Management

Seneca College of Applied Arts And Technology
North York, ON
08-2023

Bachelor of Science -

University of Toronto
Toronto, ON
06-2022

Skills

  • Networking and relationship building
  • Job Analysis
  • Benefits Administration
  • Talent Acquisition
  • Onboarding and Orientation
  • Workforce Planning
  • Payroll Processing
  • HR software proficiency
  • Data Entry and Reporting
  • HR Metrics and Analytics
  • Confidentiality and Discretion
  • Training development
  • Staff Management
  • Interdepartmental Coordination
  • Recruitment
  • PeopleSoft HRMS
  • ADP
  • Recordkeeping
  • Report Generation
  • Project Planning
  • Microsoft Office Suite expert

Timeline

HR Coordinator

Magna
10.2023 - Current

Talent Acquisition Specialist

Drake International
09.2022 - 10.2023

People and Culture Human Resources Assistant

Ikea
05.2022 - 10.2022

Customer Relations

Ikea
08.2019 - 10.2022

Post-Degree Certificate - Human Resource Management

Seneca College of Applied Arts And Technology

Bachelor of Science -

University of Toronto

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