Jonah Mathew Joseph
Summary
As a results-oriented professional, aspire to thrive in an environment that leverages expertise at the intersection of business analytics and commerce. Currently pursuing a Post Baccalaureate in Business Analytics alongside holding a Bachelor of Commerce degree. By merging expertise in commerce with analytical insights, to contribute to a more comprehensive and informed decision-making. With a demonstrated capacity for managing multiple priorities and a keen problem-solving aptitude, Eager to be a catalyst for success and innovation in a fast-paced environment. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Operations Agent
Royal Bank of Canada, RBC
09.2023 - Current
- Currently working with Liability Department
- Handling client Liability files and Assisting Chargeback.
Operations Agent
Royal Bank of Canada, RBC
05.2023 - Current
- Prepared and Managed Tax and Insurance documents as per requirement ensuring accuracy and compliance
- Efficiently collaborated with cross-functional teams to gather essential information for filings while concurrently providing support to both Diary and Liability Departments
- Assisting senior Operations Officers and successfully maintained high-performance level with average of 47 Credits per Hour (CPH) while efficiently clearing 5000 files demonstrates commitment to productivity and effective file management.
- Improved operational efficiency by streamlining processes and implementing new strategies.
Education
Post Baccalaureate - Business Analytics
Cape Breton University
Canada05.2024
Bachelors - Commerce
Mahatma Gandhi University
India04.2021
Skills
- Willingness to learn
- Collaborative team player
- Time Management
- Self-reliant
- Process Documentation
- Operational Efficiency
- Six Sigma Methodologies
Certification
- Completed Panel on Research Ethics. TCPS: CORE 2022 (Course on Research Ethics)
- Banking Products and Services offered by Corporate Finance Institute (CFI)
- Audit Data Analytics ( RBC learning )
Timeline
Operations Agent
Royal Bank of Canada, RBC
09.2023 - Current
Operations Agent
Royal Bank of Canada, RBC
05.2023 - Current
Post Baccalaureate - Business Analytics
Cape Breton University
Bachelors - Commerce
Mahatma Gandhi University
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