Jonadine Edralin, B.A/BS (PLS)

• Managed approximately 30 incoming calls, emails and faxes per day from customers.
• Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
• Demonstrated products to show potential customers benefits and advantages and encourage purchases.
• Prepared sales presentations for clients showing success and credibility of products.
• Drove sales by developing multi-million dollar contract sales, investments, stocks, bonds and life insurance to needing families.
• Implemented systems and procedures to increase sales
• Recruited hundreds, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.

• Acquiring knowledge about all of Mary Kay products online..
• Kept up-to-date with industry trends and new product launches, enabling accurate recommendations for clients.
• Delivered exceptional customer service, addressing client concerns and providing solutions to meet their unique needs.
• Keeping personal file on each client so they could see progress with each product and keep track of products they would like to use in future.
• Helped customers complete purchases, maintain product knowledge and spread company missions and values to clients

• Plan and execute activities for 20 elderly patient such as arts, music programs, exercises.
• Promote participation during each event or activity
• Oversee residents during events to ensure rules are followed for safety
• Read stories, play games such as bingo if requested by department head
• Enforced consistent health and safety practices in compliance with applicable standards for maximum staff and patient protection.
• Maintained clean, safe working environments to eliminate accident risks.
• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.

• Greet and welcome patients, visitors, and staff in a courteous and professional manner.
• Managed approximately 30 incoming calls, emails and faxes per day from customers.
• Schedule patient appointments and maintain the appointment calendar using electronic scheduling systems.
• Register new patients and update existing patient demographics by collecting detailed personal and financial information.
• Verify insurance coverage and assist patients with insurance-related inquiries and forms.
• Coordinate patient check-in and check-out processes, ensuring accuracy and timeliness.
• Assist patients with completing necessary forms and documents, explaining hospital policies and procedures as needed.
• Maintain cleanliness and orderliness of the front desk area, including the waiting room and patient reception areas.
• Collaborate with medical and administrative staff to ensure smooth patient flow and resolve scheduling conflicts or patient concerns.
• Follow confidentiality guidelines to protect patient information and adhere to hospital policies and procedures.
• Handle payment transactions, issue receipts, and reconcile daily financial transactions.
• Assist in maintaining accurate patient records and electronic health information systems.
• Provide administrative support such as filing, faxing, scanning, and data entry as required.
• Stay updated on hospital services, departments, and staff to effectively answer inquiries and provide accurate information to patients and visitors.
• Operate a variety of office equipment: Fax, scanner, photocopiers
• Operate computers/software (Microsoft Word, Excel, PowerPoint)
• Developed informational documents such as brochures, flyers, and fact sheets.
• Increased organizational transparency by promoting open communication channels among departments.

• Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
• Managed approximately 30 incoming calls, emails and faxes per day from clients.
• Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
• Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
• Maintained company handbook to outline policies and provide insights to company mission and values.
• Prepare & file management of MOOE documents
• Take charge in processing transactions pertaining to MOOE documents

• Manage and control office supplies and their distribution

• Restocked supplies and placed purchase orders to maintain adequate stock levels.
• Directed incoming mail, interoffice messages and packages to office recipients.
• Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
• Contributed to a positive work environment by providing professional assistance to colleagues when needed.
• Enhanced team productivity with thorough record-keeping and timely correspondence management.

• Managed high call volumes while providing exceptional customer support and maintaining professional composure.
• Provide support and superior service via phone, email, and fax as a receiver.
• Use questions and listening skills for effective telephone communication
• Manage different behavior types on phone by using effective techniques
• Build positive rapport with customers.
• Call businesses to sell candy machines.
• Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
• Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
• Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.

• Develop and implement engaging and effective lesson plans that adhere to curriculum guidelines and align with state educational standards.
• Utilize various teaching methodologies to accommodate different learning styles and abilities, promoting active participation and critical thinking among students.
• Create positive and inclusive classroom atmosphere where students feel motivated to learn and actively participate in discussions and activities.
• Assess student learning through ongoing evaluations, quizzes, tests, projects, and other means of formative and summative assessment.
• Provide constructive feedback to students and facilitate their academic growth and personal development.
• Collaborate with colleagues to plan interdisciplinary projects, exchange best practices, and contribute to overall improvement of school's educational programs.
• Maintain accurate records of student progress, attendance, and grades, and communicate effectively with parents/guardians about student performance and behavior.
• Stay updated on educational trends and best practices in Social Science, english and history, integrating new methodologies and technologies into teaching practice.
• Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
• Participate in professional development opportunities, workshops, and school committees to enhance teaching skills and contribute to school initiatives.
• Uphold school policies and procedures, including classroom management, safety protocols, and ethical guidelines.
• Supported students in developing social skills through structured activities and positive reinforcement techniques.