JONA RADAM
North York,ON
Summary
- 6 years of experience in customer service industry
- Excellent communication, critical thinking, and problem-solving skills developed while working to understand and provide needs and solution to a variety of customers.
- Strong ability to work in a team and individually as demonstrated working as a Concierge at Compass Group
- Strong analytical thinking as demonstrated handling challenging situations with customers
- Fluent in speaking and writing in English and Tagalog
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front Desk Agent
The Ritz-Carlton Toronto
Toronto
2023.03 - 2023.11
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Kept accurate records of guest transactions.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Addressed customer needs in a timely manner.
- Ensured that all safety regulations were followed according to company standards.
Concierge
Compass Group Canada
Toronto
2022.08 - 2023.02
- Arranged special accommodations for CIBC Clients and Executives to enhance the experiences of CIBC Square.
- Set up conference rooms with food and beverages and audio/visual equipment according to client requirements.
- Helped coordinate with other agencies to assist with monthly board meetings.
- Approached CIBC Clientele and engaged in conversation through use of effective interpersonal and people skills.
Barista
Balzac’s Coffee Roasters
Toronto
2022.01 - 2022.08
- Served food and beverages to customers in a fast-paced environment
- Uncovered customers’ needs based on the menu
- Extensive knowledge on different coffee roasts
- Practiced in store’s hygiene such as keeping the store clean and tidy, ensuring all dishes are clean, and keeping everything restocked.
Barista
Aroma Espresso Bar
Toronto
2018.04 - 2021.11
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Addressed and resolved customer concerns to maintain brand loyalty
- Restocked product displays based on demand and projected sales.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
Education
Flight Services- Operations and Cabin Management -
Seneca College
Certification
- AODA
- Smart Serve
- First Aid/CPR Level C
Timeline
Front Desk Agent
The Ritz-Carlton Toronto
2023.03 - 2023.11
Concierge
Compass Group Canada
2022.08 - 2023.02
Barista
Balzac’s Coffee Roasters
2022.01 - 2022.08
Barista
Aroma Espresso Bar
2018.04 - 2021.11
Flight Services- Operations and Cabin Management -
Seneca College