Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jona Dolorosa

North Vancouver,BC

Summary

Proven team player with a knack for enhancing customer relationships, demonstrated during my tenure at Shoppers Drug Mart Pharmacy. Excelled in multitasking and medication packaging, significantly improving service efficiency. Leveraged strong data entry skills and teamwork to exceed performance goals, embodying professionalism and empathy in every interaction.

Overview

6
6
years of professional experience

Work History

Pharmacy Assistant

Shoppers Drug Mart Pharmacy
09.2021 - Current
  • Greeted customers and responded to questions with friendly, knowledgeable assistance.
  • Answered telephones and provided information about order status, store hours and pharmacy procedures.
  • Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
  • Handled inventory stock by counting inventory items, checking delivery quantities, reviewing medication expirations and ordering additional products.
  • Delivered exceptional customer service through active listening skills and addressing concerns promptly.
  • Assisted pharmacy staff with preparing medications and filling orders.
  • Facilitated effective communication between team members, fostering a collaborative work environment within the pharmacy.
  • Proven ability to learn quickly and adapt to new situations.

Post Office Clerk

Shoppers Drug Mart
10.2019 - 08.2021
  • Assisted customers in completing necessary forms, resulting in accurate and timely mail delivery.
  • Added accurate data entry into computer system to complete transactions.
  • Maintained accurate records of all transactions, ensuring proper accounting and inventory management.
  • Delivered exceptional customer service, resolving issues promptly and courteously.

Service Crew Member

McDonald's Restaurant
04.2019 - 08.2021
  • Worked well with teammates and accepted coaching from management team.
  • Enhanced customer satisfaction by providing efficient and friendly service.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.

Education

No Degree - Pharmacy Assistant Certificate

Cdi College
Burnaby, BC
09-2021

Bachelor of Science - Pharmacy

St. Alexius College
Philippines
03-2018

Skills

  • Stocking shelves
  • Answering customer questions
  • Data entry
  • Product restocking
  • Multitasking
  • Teamwork and collaboration
  • Medication packaging
  • Customer relationship management

Languages

English
Professional Working
Tagalog
Native or Bilingual
Hiligaynon
Native or Bilingual

Timeline

Pharmacy Assistant

Shoppers Drug Mart Pharmacy
09.2021 - Current

Post Office Clerk

Shoppers Drug Mart
10.2019 - 08.2021

Service Crew Member

McDonald's Restaurant
04.2019 - 08.2021

No Degree - Pharmacy Assistant Certificate

Cdi College

Bachelor of Science - Pharmacy

St. Alexius College

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Jona Dolorosa