Summary
Overview
Work History
Education
Skills
Timeline
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Jon Vollman

Citrus Heights

Summary

Proven to excel in high-pressure environments, I rapidly mastered roles at Safeway's pharmacy, enhancing patient satisfaction through efficient task execution and excellent customer service. My expertise spans HIPAA compliance, insurance billing, and fostering strong customer relationships, demonstrating both hard and soft skills critical for success. Recognized for productivity and adaptability, I consistently deliver results that exceed employer expectations. Detail-oriented Pharmacy Clerk with almost five years of experience in pharmacy settings. Proven history of providing exceptional customer service to drive client retention.

Overview

7
7
years of professional experience

Work History

Pharmacy Clerk

Safeway
01.2020 - Current

Started working at the pharmacy at the height of COVID once the vaccines initially came out and I learned my role quickly through trial of fire. Stressful at first, within a short amount of time I was able to proficiently execute tasks promptly with the desired outcome of patient approval. Over time my repertoire of tasks expanded from the mundane of doing basic data entry, cleaning and maintaining a clean work environment and helping at the register to coordinating with the hospital for deliveries for patients, billing insurances for medications/immunizations and processing and putting away drug orders. Over a short amount of time, I've been able to establish great relationships with the customer base at the pharmacy, insuring their continued business with us.

Service and Food Champion

Taco Bell
10.2017 - 12.2019

Started out as a Service Champion (cashier), but quickly learned how to cook food. Grew and gained enough experience I could acquire from opening a store where I was expected to put away deliveries from trucks, to closing the store at four in the morning all within the same week. Established a reputation for being fast and productive which earned me offers to become a shift lead within the company.

Education

High School Diploma -

El Sereno
Fair Oaks, CA
02.2018

Skills

  • Answering customer questions
  • Stocking shelves
  • Patient confidentiality
  • Verifying orders
  • Data entry proficiency
  • Records Updating
  • Order Fulfillment
  • Insurance Billing
  • Insurance Verification
  • HIPAA Compliance

Timeline

Pharmacy Clerk

Safeway
01.2020 - Current

Service and Food Champion

Taco Bell
10.2017 - 12.2019

High School Diploma -

El Sereno
Jon Vollman