Jon Valdemar
Courtice
Summary
Focused Director of Operations with 5 years of success in designing Franchisee-oriented programs and developing high performing service-oriented teams. Accomplished in working with organizational leaders to establish business goals and devise strategies driving revenue generation and business growth. Proven track record in creating scalable customer service operations infrastructures and leveraging social media to nurture relationships with guests.
Overview
15
15
years of professional experience
Work History
Director of Operations
MTY Group / Mucho Burrito
04.2019 - Current
- Primary liaison between Field Team, Franchisees and corporate office.
- Provide leadership, coaching and assistance to Field Team, Franchisees and corporate managers to achieve organizational and stakeholder objectives.
- Utilize industry and restaurant operational knowledge to provide counsel, advice and assistance to impact and improve operational efficiencies, guest satisfaction, sales, profits, and operating standards.
- Defined, created, implemented, and revised operational standards, Hospitality processes and guidelines.
- Drove social sentiment metrics.
- Facilitate all New Store Opening, Transfer, Closures & Renovations, by managing support in conjunction with the Training, Construction & Development departments.
- Drove the renovation process in outdated locations.
Business Development Consultant
MTY Group / Mucho Burrito
07.2014 - 04.2019
- Cultivated relationships with Franchisees to assess needs and develop improvement plans.
- Mentored junior team members, cultivating a culture of continuous improvement within the organization.
- Created business plans to improve bottom-line profitability by growing guest base and capitalizing on upsell opportunities.
- Provided expert consultancy services to Franchisees, helping them optimize their business operations.
- Leveraged social media platforms to increase brand awareness and generate new business leads.
Regional Manager of Operations
Cara/Prime Restaurants
01.2012 - 07.2014
- Conducted regular audits of restaurant operations to ensure compliance with industry regulations and company policies.
- Led a team of Franchisees, fostering relationships and a collaborative environment to achieve company goals.
- Enhanced guest satisfaction by addressing concerns promptly and implementing process improvements.
- Increased overall efficiency by identifying areas for improvement and implementing best practices.
- Monitored daily operations closely, proactively addressing any potential issues before they escalated into larger problems.
- Established clear performance expectations, providing regular feedback and support to Franchisees for continuous growth.
Operations Auditor
Prime Restaurants
11.2009 - 01.2012
- Enhanced company compliance with industry regulations through meticulous auditing procedures.
- Increased transparency within the organization by providing clear communication regarding audit findings to all relevant parties.
- Maintained up-to-date knowledge of industry best practices, allowing for the incorporation of innovative auditing techniques into daily tasks.
- Developed detailed audit plans, ensuring all relevant aspects of operations were examined thoroughly.
- Streamlined audit processes for increased accuracy and reduced time spent on each project.
Education
Finance - Business - Business Administration
Durham College
Oshawa, ON05-1990
Skills
- Operational excellence
- Leadership training
- Cross-functional coordination
- Corporate Budget Management
- Cost analysis and savings
- Business management
- Process improvements
- Teamwork and collaboration
- Time management
Languages
English
Full Professional
Software
Microsoft Office
Work Preference
Work Type
Full TimeWork Location
HybridImportant To Me
Career advancementWork-life balanceCompany CulturePersonal development programsInterests
Sports
Timeline
Director of Operations
MTY Group / Mucho Burrito
04.2019 - Current
Business Development Consultant
MTY Group / Mucho Burrito
07.2014 - 04.2019
Regional Manager of Operations
Cara/Prime Restaurants
01.2012 - 07.2014
Operations Auditor
Prime Restaurants
11.2009 - 01.2012
Finance - Business - Business Administration
Durham College
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