Jonathan Smith
American Canyon
Summary
Accomplished Sales Manager with a proven track record at VW of Fairfield, adept at driving revenue growth and leading high-performing teams. Skilled in KPI analysis and direct sales, with exceptional verbal communication abilities. Expert in empowering teams and leveraging promotional sales events for maximum profitability. Known for strong focus on team collaboration and delivering results. Reliable and adaptable approach to changing market demands. Proficient in strategic planning, client relationship management, and sales strategy development. Ensures success and growth in competitive environments.
Overview
10
10
years of professional experience
Work History
Sales Manager
VW of Fairfield
06.2023 - 02.2025
- Setting team and individual sales goals to meet or exceed gross profit objectives month over month
- Manage New and Pre Owned inventory including reconditioning of newly acquired inventory
- Work to create sales strategies and policies to foster profitability and a strong team environment
- Conducted regular performance evaluations for sales team, identifying areas for improvement and setting goals.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
Client Advisor
BMW of Fairfield
06.2021 - 06.2023
- Sold an average of 12 cars a month consistently with a finance gross average of $2500 PVR.
- Completed Certified Mentorship program within our organization to be able to train and support new advisors.
- Generated new and repeat business based of client reviews and testimonials.
- Maintained up-to-date knowledge of market trends, products, and regulatory changes.
Convention Services Coordinator
Paradise Valley Estate
03.2016 - 03.2022
- Installation, testing, and troubleshooting of AV systems which includes displays, projectors, video conferencing equipment, control systems, etc.
- Coordinate vendors and outside technical support for events
- Work with sales team to clearly define customer expectations.
- Coordinated event logistics, including venue selection, catering, and audio-visual equipment setup.
- Facilitated communication between different departments involved in event planning e.g., marketing, operations.
Business Development Manager
Brand Your Niche
07.2016 - 02.2018
- Built and maintained client relationships and provided an outstanding customer service experience to current and potential clients
- Identify client's business objectives and the requirements they have for solutions
- Collaborate with different teams to implement sales and marketing strategies that would increase profitability while satisfying the needs of our clients.
- Proven track record of leading successful sales campaigns and acquiring new business and accounts
- Achieved business targets, partnering with retail teams to implement creative sales solutions.
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
Tier 2 Customer Service Representative
Wells Fargo
02.2015 - 02.2016
- Identified, diagnosed, and resolved a wide range of online Mac and PC issues for 60+ users daily, including device damage, file corruption, outdated software, battery failure, and display errors
- Achieved daily/weekly sales goals by responding to service calls and referring additional products and services
- Resolved most calls with first contact and escalated remaining calls to appropriate personnel for swift handling.
- Collaborated with cross-functional teams to improve product performance and usability.
Education
Bachelor of Science (B.S.) - Buisness
Oakwood University
Huntsville, Alabama06.2026
High School - General Education
NP3 Charter School
05.2011
Skills
- Sales team training
- KPI analysis
- Direct sales
- Superb time management
- Verbal and written communication
- Profit and revenue-generating strategies
- Complex project negotiations
- Relationship building
- Staff management
- Goals and performance
- Motivational skills
Accomplishments
- Promoted to Sales Manager of VW of Fairfield after 2 successful years in the sales department at BMW Fairfield.
- Supervised team of 12 staff members.
- Trained and mentored top performing Sales Advisors and prepared them for future leadership.
- Achieved profit gross objective of $2500 a copy over 80 units through effective coaching and sales training.
- Won internal company award for Top Performing Store while acting as Interim General Sales Manager.
Timeline
Sales Manager
VW of Fairfield
06.2023 - 02.2025
Client Advisor
BMW of Fairfield
06.2021 - 06.2023
Business Development Manager
Brand Your Niche
07.2016 - 02.2018
Convention Services Coordinator
Paradise Valley Estate
03.2016 - 03.2022
Tier 2 Customer Service Representative
Wells Fargo
02.2015 - 02.2016
High School - General Education
NP3 Charter School
Bachelor of Science (B.S.) - Buisness
Oakwood University
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