Jon Serio
Toronto
Summary
Seasoned Risk Analyst with a number of years of comprehensive experience identifying and analyzing areas of potential risk and making recommendations to limit that risk.
Seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
27
27
years of professional experience
Work History
Risk Analyst Post Boarding
Moneris Solutions
06.2013 - 11.2023
- Reduced financial losses due to effective identification and mitigation of potential risks in the portfolio.
- Looked at current and new merchants and individual sales to evaluate fraud, chargeback and compliance risks.
- Implemented financial risk management policies, limits and strategies that complied with standards and strategic imperatives of organization.
- Collaborated on implementation of collection strategies with collections, risk and fraud teams.
- Investigated allegations to check validity and recommend actions to minimize risk.
- Established strong working relationships with both internal and external stakeholders involved in managing various types of organizational risks.
- Reviewed account processing on 80 -100 accounts on a daily basis
Financial Control Representative
Moneris Solutions
10.2012 - 06.2013
- Improved patient satisfaction by providing timely and accurate financial information.
- Minimize risk and maximize revenue by balancing and accounting for financial items, correcting transaction rejects and investigating uncleared items.
- Assist Moneris Risk Teams by investigating and compiling information through client contact.
- Managed high volume of daily tasks while maintaining attention to detail and accuracy in all areas of responsibility.
Tax Preparer
H&R Block
01.2011 - 06.2011
- Increased client satisfaction by providing accurate and timely tax preparation services.
- Streamlined tax filing processes for clients, ensuring a smooth and efficient experience.
- Ensured compliance with federal and provincial tax regulations by staying up-to-date on the latest tax laws.
- Collaborated with clients to answer questions and provide advice on tax matters.
- Utilized tax software to prepare returns and meet deadlines.
Account Manager
TD Bank - Wealth management
01.2003 - 08.2009
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Streamlined internal processes for better efficiency in account management tasks.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Recorded accurate and efficient records in customer database.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Registered Financial Representative
TD Waterhouse
04.1997 - 05.2001
- Developed strong relationships with clients through regular communication and updates on their financial status.
- Place customer order for Canadian and US equities
- Conducted research to answer questions and handle issues using multiple systems and resources.
- Received customer applications and followed up with clients to obtain missing information before submission.
- Educated clients on various investment options, empowering them to take control of their financial future.
- Provided exceptional customer service, addressing client concerns promptly and effectively resolving issues.
Education
Securities Industry
Canadian Securities Course
200 Wellington Street West08.1995
No Degree - Marketing
George Brown College
Toronto, ON04.1991
Skills
- Multi-Line Telephone Operation
- Document and Records Management
- Office Equipment Proficiency
- Strong Analytical and Problem-Solving Skills
- Conflict Resolution
- Microsoft Windows
- Customer Satisfaction
- Good Listening Skills
- High-Volume Environments
- Written and Oral Communications
- Risk Management
- Customer Interaction
- Complaint Resolution
Timeline
Risk Analyst Post Boarding
Moneris Solutions
06.2013 - 11.2023
Financial Control Representative
Moneris Solutions
10.2012 - 06.2013
Tax Preparer
H&R Block
01.2011 - 06.2011
Account Manager
TD Bank - Wealth management
01.2003 - 08.2009
Registered Financial Representative
TD Waterhouse
04.1997 - 05.2001
Securities Industry
Canadian Securities Course
No Degree - Marketing
George Brown College
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