Jon Ritter
Thorold
Summary
Seasoned Project Manager with over 10 years of experience delivering quality projects. Well-versed in building positive relationships with customers and other stakeholders. Strong requirements gathering, scope development and inventory coordination abilities. Skilled at overseeing complex, high-value technical projects with excellent planning competencies.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Infrastructure Project Manager
Chubb Insurance Of Canada
01.2022 - Current
- Managed cross-functional teams, fostering a collaborative environment for optimum performance and results.
- Led successful infrastructure projects, optimizing resource allocation and budget management.
- Successfully led project to migrate from Adobe PDF writer to Microsoft built in export function saving over $300k annually in licensing costs.
- Performed licensing reviews to ensure correct budget allocation for Canadian region.
- Served as Disaster Recovery lead for Canada ensuring critical systems have high availability with minimal downtime.
- Acted as Program Manager for PCI compliance and vulnerability management for Canadian region.
- Utilize project management software such as MS Project, JIRA, and GitHub to comply with audit requirements.
- Reduced technical debt through proactive identification and resolution of system bottlenecks and architectural issues.
- Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
Technical Project Manager
Fire Monitoring of Canada
04.2020 - 01.2022
- Served as technical liaison, supporting management, service, sales, marketing, quality assurance and supply base.
- Gathered project requirements through interactions, meetings and walk-throughs with potential application users and to develop business requirements documents, functional requirements documents and user mockups.
- Communicated project plans and progress to key stakeholders, including project contributors, business, operational and technical resources.
- Oversaw IT department operations and training.
- Conferred with executives to establish IT vision.
- Led technology selection and rollout, focusing on organizational planning, provider contracts and supplier service-level agreements.
- Performed data analysis and reports using MS SQL.
- Increased network performance by 300% by updating network infrastructure and routing.
Computer Technician
Hamilton-Wentworth District School Board
04.2018 - 04.2020
- Monitored operational and security procedures for numerous computers in network, related systems administration and maintenance protocols
- Evaluated security measures and made recommendations to network administrator for upgrades and changes
- Analyzed and defined network requirements, optimization and support for capital projects
- Worked with outside vendors for new cabling installations and service
IT Specialist
Fire Monitoring of Canada
01.2011 - 04.2018
- Guided organizational technology strategy and roadmaps.
- Managed network and system performance, conducted troubleshooting, security patching and maintenance.
- Conferred with executives to advise and plan for IT vision.
- Oversaw daily performance of systems and immediately responded to issues.
- Led technology selection and rollout, focusing on organizational planning, provider contracts and supplier service-level agreements.
- Analyzed architecture design, scoping, implementation, testing and deployment needs to define project requirements.
Education
College Diploma - Computer Systems Technician - Networking
Canadore College
North Bay, ON2010
Skills
- Project scope estimates
- Project Planning
- Root Cause Analysis
- Cross-Functional Collaboration
- JIRA proficiency
- IT Change Management
- Disaster Recovery Management
- Resource Allocation
Certification
- PMP - Project Management Professional
- CSM - Certified Scrum Master
Timeline
Infrastructure Project Manager
Chubb Insurance Of Canada
01.2022 - Current
Technical Project Manager
Fire Monitoring of Canada
04.2020 - 01.2022
Computer Technician
Hamilton-Wentworth District School Board
04.2018 - 04.2020
IT Specialist
Fire Monitoring of Canada
01.2011 - 04.2018
College Diploma - Computer Systems Technician - Networking
Canadore College
- PMP - Project Management Professional
- CSM - Certified Scrum Master
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