Jon Ortega

• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
• Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
• Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.

• Unloaded materials from trucks using forklifts and pallet jacks.
• Operated a variety of material handling equipment including electric pallet jacks, hand-held scanners, shrink wrap machines and conveyor systems.
• Used pallet rider, tugger, and stand up fork lift in my daily duties.
• I became a trainer for the company therfore trained people how to load and unload trucks safely and properly. I also trained people how to use the power equipment safe and properly.
• Prepared parcels for shipping in an efficient manner utilizing appropriate packing materials to protect goods
• during transit.
• Ensured compliance with established safety procedures when operating machinery or performing physical tasks within the warehouse environment.
• Handled hazardous materials safely following prescribed regulations.
• Fostered positive working relationships with internal staff members while providing superior customer service.
• Communicated effectively with team members on matters related to work assignments.
• Used pallet jacks to move items to and from warehouse locations.
• Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
• Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.

*Opened store daily to let employees in.

*Provided leadership and direction to logistics team members by setting goals, providing feedback and coaching on job-related tasks.

*Oversaw logistics teams unload trailers, stock merchandise, and backstock merchandise.

*Adjusted schedules daily.

*Incharge of first round interviews

• Developed and implemented departmental policies and procedures.
• Conducted performance reviews for staff members.
• Monitored department operations to ensure productivity standards were met.
• Provided coaching and mentoring support to team members.
• Analyzed data to identify areas of improvement within the department.
• Ensured compliance with all safety regulations across the department.